What are the responsibilities and job description for the Part-Time Guest Experience Team Member position at Lincoln Children's Zoo?
At Lincoln Children’s Zoo, our mission is to enrich lives through interaction with living things. We provide impactful experiences for more than 400,000 guests per year and care for hundreds of creatures! We foster a love of the natural world through camps and programs and help families make memories by producing special events and experiences throughout the year.
As a team, we are serious about using our Core Values to guide our actions:
1. We are there for each other.
2. We generate enthusiasm.
3. We are humble.
4. We go above and beyond.
We are looking for exceptional people to work for the 2nd largest Arts and Cultural Attraction in Nebraska – Lincoln Children’s Zoo! With over 400,000 guests each year this is a great opportunity to gain some hands-on experience in customer service and hospitality.
As a Guest Experience Team Member, you may be cross trained in all services; Treetop Toys gift shop, food and beverage operations, rentals/events, and admissions. Employees must be well-rounded in all guest services aspects as the needs of the Guest Experience Team change from day to day and Operations Managers may assign or reassign daily shift areas and duties based upon those needs.
Job Duties:
- Make guests feel welcome by creating outstanding experiences they will remember. Therefore, being proactive and able to provide superior guest service is a must.
- Cheerfully welcome every guest to the Zoo
- Engage with guests by thoughtfully answering questions
- Ensure prompt, efficient, and friendly service at all times
- Represent the tradition of Lincoln Children’s Zoo
- Meeting membership and sales goals
- Maintain cleanliness and appearance of Zoo
- Perform daily set-up, preparation, and clean-up of front entrance area
- Perform cashiering duties
- Other duties as assigned
Requirements:
- Must be authorized to work in the U.S.
Physical Demands and Environmental Conditions:
Work is done both inside and outside, and in all weather conditions. Work can be highly physical. Daily work includes preparing food, cleaning, gift shop sales and merchandise organizing/restocking, and most importantly, proactively interacting with guests. Must be able to lift heavy loads sometimes weighing more than 50 pounds.
Pay: $16.00 per hour
Benefits:
- Employee discount
Work Location: In person
Salary : $16