What are the responsibilities and job description for the Trainer, Customer Service Rep position at Lincare?
The Trainer provides training and support for all new Customer Service Representatives within a designated company area.
- Responsible for providing excellent customer service support
- Identifies new Customer Service Representative staff and schedules training
- Provides training for applications
- Provides training for all Customer Service Representatives and Central Customer Service Representative on managing held sales
- Provides training on creating, organizing, updating, and maintaining patient charts
- Reports to region manager/regional VP a monthly schedule of training
- Coordinates special projects as assigned
- Communicates policy changes and best practices
- Schedules on-going and training for existing employees as needed
- Mediates and resolves conflict to prevent escalation
- Travels as needed to cover for Customer Service Representatives who are on vacation/leave
- Assists with training acquisition Customer Service Representative staff on systems
- Helps location management review applications of potential new hires, when requested
- Solves problems independently with minimal supervision
Qualifications:
- High School Diploma or General Education Degree (GED) required; some college preferred
- Must have proven human relations skills dealing with referral sources, patients, and administrative departments
- General office skills such as proficiency in PC programs and data entry, typing, filing, and basic math are essential
- Proficiency in Lincare applications
- Prior experience as a Lincare CSR required
- Ability to convey a positive and professional image to customers and employees
- Excellent communication skills
- Detail-oriented
- Able to effectively provide and respond to constructive criticism
- Capable of following an issue through to its conclusion
- Ability to prioritize issues/situations and respond accordingly
- Able to effectively interact with all levels of the Lincare organization as well as Customers
- Strong customer service
- Home care/health care background is a plus