What are the responsibilities and job description for the Sr Manager, Process Opt position at Lincare?
This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.
- Responsible for facilitating business process improvement activities designed to drive
revenue, operational excellence, and best practice in key aspects of the business - Improves the real result of key performance indicators
JOB FUNCTIONS
- Serves as an internal consulting leader to improve profitability and customer experience
- Proactively identifies opportunities, scope, launches, and executes projects to capture the opportunities
- Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
- Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
- Partners with various departments, including Billing, IT, Sales, Operations, and Compliance to streamline processes, troubleshoot, and aligning practices
- Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols
- Works collaboratively with business leaders to lead/develop a continuous improvement culture
- Supports and challenges the status-quo in direction setting, prioritization, and delivery of activities
- Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
- Actively designs, deploys, and implements best practices and standardized processes
- builds and delivers training materials to support these standard processes
- Conceptualizes and develops technology and applications to support operational improvements and workflow
- Runs self-directed improvement projects delivering value to the organization
Qualifications:
Education
- Bachelor's Degree Required
Work Experience
- 5-7 years in operational/billing operations within the healthcare industry, Required
- Strong proficiency in data analysis and reporting tools (e.g. advanced Excel, SQL, Tableau, Power BI), Preferred
- change manager
Knowledge, Skills, and Abilities
- Strong analytical mindset and problem-solving
- Excellent attention to detail and investigation
- Effective communication and cross-functional collaboration
- Organization and leadership to manage a team and projects
- Must have good interpersonal communication