What are the responsibilities and job description for the Pharmacy Technician - Sales position at Lincare?
This employee responds to and/or initiates incoming/outgoing customer inquiries, using company resources, policies, and procedures to provide complete and accurate data.
- Uses appropriate technologies and follows processes in accordance with company standards to ensure patient contact is handled with accuracy and operational effectiveness
- Obtains prescriptions and other medical documents from providers for new and/or renewal customers
Job Responsibilities:
- Facilitates customer needs to utilize company's products or services by adequately assessing customer qualification, thoroughly explaining product/services benefits, and assisting with physician communication as necessary
- Discusses company's products and services with providers, nurses, and customers
- Educates providers and nurses on Nebulizer machines and meds
- Submits required documentation to physician office for completion of sales/reimbursement requirements
- Secures prescriptions, CMNs, and medical documents for customers, including special projects
- Reviews medical records merges all prescriptions and medical documentation for RPh approval
- Responsible for entry of prescriptions and final review of all completed orders
- Corrects rejected orders from RPh and resolves customer concerns by providing appropriate information regarding products and services
- Records customer information and maintains database by obtaining, entering, and verifying required data
- Ensures quality service by following departmental and company policies, procedures, and standards as well as adhering to compliance policies, procedures, and standards
- Facilitates process by communicating/sharing information with appropriate internal and external contacts
- Provides customer follow-up as required
- Contributes to departmental objectives by accomplishing required production goals and sales results
- Maintains an acceptable level of new starts and approved orders
- Accurately records all shipments and orders
- Ensures quality service by following departmental and company policies, procedures, and standards