What are the responsibilities and job description for the Inside Sales Team Lead position at Lincare?
The Inside Sales Lead provides leadership for the Sales Specialists matters relating to the servicing of customers.
- Achieve call center and individual quality and productivity goals in accordance with established objectives
- Manage individual projects and contribute to other operational initiatives outside of team responsibilities
- Provide guidance and leadership skills to Sales Specialist Supervisors and assist with management and direction of their sales teams
- Key contributor in overseeing agent workload and ensuring patient management program is efficient and maximized for business performance
- Focus and maintain performance efforts of the team on current business goals
- Work to ensure that the team of Specialists is conducting their responsibilities in a professional and courteous manner
- Serve as a knowledgeable and productive part of the managerial team
- Implement and monitor new initiatives to enhance the performance of the team and the center as a whole
- Oversee training of new Specialists assigned to the team and provide refresher training as needed
- Identify opportunities for efficiency improvements
- Participate in the Vital Few yearly initiatives
#SLS
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Qualifications:
- Read, write, and perform calculations and the English language effectively
- Work independently
- detail-oriented with excellent organizational skills
- Communicate independently, with personable and effective writing and speaking skills
- Work in a normal office environment utilizing a computer approximately 75% of the time
Education and Experience:
- High School diploma or GED required
- Bachelor's Degree preferred
- 4-6 years of customer service-call center experience
- 1-2 years of inside phone sales experience
- supervision experience preferred
- Inbound/outbound call blending call center experience in a multi-site environment
- Proven leadership skills in coaching, developing, and training call center personnel
- Demonstrated history of meeting performance objectives
- Health care experience preferred