What are the responsibilities and job description for the Customer Service Rep position at Lincare?
The Enteral CSR aids in all Customer Service functions of order entry/paperwork acquisition for insurance guidelines and review while also abiding by the procedures set forth by management within the Enteral business.
Job Responsibilities:
- Calls patients for reorders of their nutrition
- Reviews and makes sure all documentation received meets insurance guidelines
- Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
- Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
- Deletes, corrects, or re-enters patient orders as deemed necessary
- Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel
#CSR
Qualifications:
- Read and analyze documents such as patient orders
- Comprehend pharmacy prescription terminology
- Effectively communicate with coworkers and patients alike
- Help with the training of employees
- Calculate figures and amounts in reference to frequency and doses dispensed
- Apply common sense understanding to carry out oral and written instructions
- Local Employees must report to center to work
- Remote Employees must meet equipment/connection/software qualifications below
Education and Experience:
- High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
- Computer entry experience necessary
Physical Demands:
The employee must occasionally lift and/or move up to 10 pounds.
Remote Equipment Requirements:
This position requires use of your own equipment.
Helpful Link:
Connecting a 2nd monitor to a laptop: How to connect second monitor to laptop
Hardware Requirements
- Monitor Size: Minimum 20" (Recommended: Dual 20")
- Processor Speed: Minimum 1.5-2GHz (Recommended: >2GHz)
- Main Memory (RAM): Minimum 8GB (Recommended: 16GB)
- Free Disk Space: Minimum 1GB (Recommended: 2GB)
- Keyboard: Wired (Wireless not supported)
- Mouse: Wired (Wireless not supported)
- Audio: USB Headset (Bluetooth/AUX not supported)
- Network Connector: Wired Ethernet
Software Requirements
- OS Version: Windows 11 (Other OS like ChromeOS/Linux/MacOS not supported)
- OS Update: Automatic
- Antivirus: Automatic updates, always scan mode
- Windows Firewall (Enabled)
- Supported Browsers: Chrome, Edge (Preferred)
Connectivity Requirements
- Internet Service Type: Cable or Broadband (Recommended: Fiber) - Satellite and 5G Not Supported
- Network Firewall on the Internet Connection (typically provided by the ISP)
- Connection Type: Wired to ISP Modem
- Latency to Florida or Tennessee Data Centers / Ping: < 30ms
- Download Speed: Minimum 80 Mbps (Recommended: 100 Mbps)
- Upload Speed: Minimum 10 Mbps (Recommended: 20 Mbps)
- Note: Additional network utilization outside of the Lincare Work from Home connection may increase minimum bandwidth requirements.
- Wi-Fi is not approved for contact center staff utilizing Avaya Workplace