What are the responsibilities and job description for the Associate Director, Process Optimization position at Lincare?
This employee is responsible for championing and developing a sustainable culture of continuous process improvement in all areas of the business.
- Responsible for executing business process improvement activities designed to drive
revenue and margin, operational excellence, and best practice in key aspects of the business - improve the real result of key performance indicators
JOB FUNCTIONS
- Serves as an internal consulting leader to improve profitability and customer experience
- Responsible for overall performance and leading strategies to improve performance, efficiency, and ROI as it relates to sales adjustments, revenue deduction, bad debt, and deletions across all lines of business
- Designs, implements, and monitors internal controls and procedures to ensure the accuracy, completeness, and integrity of transactions and data
- Effectively manages projects from discovery to implementation that result in financial and operational performance improvement for the company
- Forward thinking to conceptualize and leverage technology and applications to support operational improvements and workflow
- Analyzes large datasets to identify trends, anomalies, and variances from expected revenue, preparing detailed reports and actionable insights for senior leadership
- Partners with various departments, including Billing, IT, Sales, Operations, and Compliance, to streamline processes, troubleshoot, and align practices
- Leads, coaches, and develops a team of professionals and creates training programs for staff on revenue assurance protocols
- Works collaboratively with business leaders to lead and develop a continuous improvement culture
- Supports and challenges the status-quo in direction setting, prioritization, and delivery of activities
- Develops presentations, summarized to the appropriate level (CEO, COO, RVPs, etc.)
- Runs self-directed improvement projects delivering value to the organization
Qualifications:
Education
- Bachelor's Degree, Preferred
Work Experience
- minimum of 5-7 years of relevant operational, billing operations within the healthcare industry, Required
- change manager
- Strong proficiency in data analysis and reporting tools (e.g. advanced Excel, SQL, Tableau, Power BI), preferred
Knowledge, Skills, and Abilities
- Strong analytical mindset and problem-solving
- Excellent attention to detail and investigation
- Effective communication and cross-functional collaboration
- Organization and leadership to manage a team and projects
- Must have good interpersonal communication