What are the responsibilities and job description for the Junior Desktop and System Support Technician, Junior (Intern) position at Linamar Corporation?
Job Description
Desktop and System Support Technician - Junior
Responsible for IT customer service at his/her facility(s); this includes maximizing performance, security, and up-time of each desktop, server and network
Key Accountabilities
Linamar Corporation is a Canadian global manufacturing company, offering stability and advancement opportunities.
We Offer
Desktop and System Support Technician - Junior
Responsible for IT customer service at his/her facility(s); this includes maximizing performance, security, and up-time of each desktop, server and network
Key Accountabilities
- Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA
- Troubleshoot and solve office and shop floor IT issues
- Act as the “face of IT” at his/her facilities and route issues or work with other members of the IT team as necessary to resolve an issue
- Inform Corporate IT management of any issue that requires their involvement such as non-standards purchase, new enterprise\shop floor system requests and any requests to perform tasks outside of this job description
- Enforce Corporate standards, GOS IT Policy and Procedures at his/her facilities
- Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures
- Ensure his/her facility is licensed appropriately for all software and maintain the information in the licensing database.
- Setup and install all network attached equipment at his\her facility\facilities
- Maintain software and hardware on desktops at his/her facility including Office Automation software, Anti-Virus, PC management software.
- Maintain an up to date Hardware and Software inventory for his/her facilities.
- Look for ways to reduce costs and enhance productivity at facility and Linamar, proposing any suggestions to management (Lean suggestions).
- Support unique systems at his\her facility\facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware
- Backup local systems according to IT Policy and Procedure.
- Maintain and monitoring servers located at the facility; includes applying service packs, updates etc. according to IT Policy and Procedure
- Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.
- Work on projects from Corporate IT management following the documented IT project procedures
Linamar Corporation is a Canadian global manufacturing company, offering stability and advancement opportunities.
We Offer
- Comprehensive Benefits
- Career Advancement & Training Opportunities
- Production Bonus
- Personal Protective Equipment Allowance
- Good verbal and written communication skills are a necessity. The understanding of when to email, versus phone call, versus a face to face discussion is very important.
- Ability to communicate on a technical and non-technical level depending on the audience.
- Ability to read and interpret technical and non-technical documents.
- Ability to listen and understand communications from customers, co-worker and management.
- Critical thinking is necessary in any IT position to analyze and clearly identify the root cause of any issue.
- The ability to break down larger problems into smaller components is key
- Troubleshooting skills are key in any IT position; the ability to efficiently try multiple approaches to develop an effective solution
- Must be able to problem solve in high pressure down time situations
- Need to be able to continually to learn on the job as technology changes
- Opportunities for career advancement
