Desktop and System Support Technician, Intermediate

Job Summary

Under general direction, monitor and respond to complex technological control facility hardware and software problems

utilizing a variety of hardware and software testing tools and techniques. Provide primary interface with vendor support service

groups or provide internal analysis and support to ensure proper escalation during outages or periods of degraded system

performance. May provide LAN server support. Require extensive knowledge of PC/LAN communications hardware and

software in a multi-protocol environment, and network management software.

Responsibility

• Complete assignments from the Service Desk efficiently and effectively as possible within assigned priority to meet SLA.
• Troubleshoot and solve office desktop problems.
• Act as the “face of IT” at his/her facilities and route issues or work with other members of the IT team as necessary to resolve any issues.
• Inform local IT Network Administrator of any issue that requires their involvement such as non-standards purchase and new enterprise system requests.
• Purchase software and hardware for his/her facilities according to standards and IT purchasing procedures.
• Ensure licensed software is used in the facility and the information is maintained in the licensing database.
• Setup and install all network attached equipment at their facilities.
• Maintain software and hardware on desktops at the facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
• Maintain an up-to-date Hardware and Software inventory for his/her facilities utilizing the methods prescribed by Corporate IT Management (e.g. inventorying software, spreadsheets etc.).
• Support unique systems at his\her facility\facilities such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other unique software or hardware.
• Administer local phone system (including paging, voice mail, moves-adds-changes) at his/her facility.
• Prepare, monitor and adjust work schedules and analyze data on user support services provided.
• Perform other duties/projects as assigned.

Academic/Educational Requirements

• A current MCP or MCITP.
• Desktop Support Technician would be an asset.

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Required Skills/Experience

• Essential Skills: Reading: 5; Document Use: 3; Numeracy: 3
• Four years of experience in data communications troubleshooting.
• Read and understand policy and procedures manuals. Read equipment and software manuals, help files and technical bulletins. Read sections of software manuals to learn about advanced procedures and improvements to upgraded versions.
• Discuss technical matters with co-workers, colleagues and suppliers. Discuss challenging software operations with co-workers and help develop instructions for users. Inform and advise computer users with malfunctioning computer hardware and software. Teach, supervise and assist workers in their work units.
• Prepare, monitor and adjust work schedules and analyze data on user support services provided.
• Evaluate information technology needs and users' software needs. Review experience with relevant software applications and make recommendations.
• Perform majority of tasks independently and coordinate efforts with supervisors and co-workers to complete challenging repairs, assess the performance of work units and exchange information about new hardware and software.
• ITIL and ITSM knowledge is preferred. 1-3 years’ experience with the following is required:

§ Current version of Windows Desktop OS

§ Current version of Microsoft Office

§ Current version of Desktop and Notebook hardware (preferably Dell)

§ Current version of Networking basics

• Possess drive and motivation to continuously learn new and update technical knowledge. Learn by reading solution logs, help files, manuals, newsletters and trade publications, and through trial and error. Discuss computer malfunctions with co-workers and software suppliers.

Safety, Health, and Environmental

• Follow the Health, Safety and Environmental Program as reflected in the Health and Safety Policy Statement as well as the Environmental Management System (EMS).
• Adhere to the Quality Management System (QMS) and the Quality Policy

What Linamar Has to Offer

• Competitive Compensation
• Employee Benefits package includes but not limited to, Drug, Dental & Vision etc.
• 401k Program
• Opportunities for career advancement.
• Sustainability Counsel
• Community based outreach supporting both local and global initiatives and charities.
• Discounts for local vendors and events, including auto supplier discounts.

About Us
Linamar Corporation is a Canadian-founded global manufacturer, renowned for its advanced engineering and innovative product development across diverse industries and markets. Our journey started in 1966 under the visionary leadership of our founder, and today, we remain committed to cultivating a culture of innovation and collaboration.

With access to state-of-the-art tools and resources, you'll have the opportunity to make a meaningful impact alongside a team of driven and passionate professionals. Join us and be part of a company where innovation, collaboration, and growth are at the heart of everything we do.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Work Location: In person