What are the responsibilities and job description for the Customer Service Specialist- Swing Shift position at Limric Heating and Air?
Who We Are
We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time here in Charleston. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. We are continually voted one of the Best Places to Work in SC for a reason!!
What We Do
We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating and air conditioning systems.
The Big Task
Whether it's a maintenance, service call, quote or installation we always go above and beyond for our loyal customers. A thorough evaluation, a detailed summary and options on every call are just a few of the things that make the Limric difference.
If you enjoy making people smile, being a valued part of a team, using state of the art tools and unlimited earning potential come check us out!!
- Continuing education
- Retirement plan with up to 3% match
- Great company culture
- Medical, dental, vision benefits
The Role
Provide Limric customers with the superior level of customer service they have become accustom to. Book incoming service requests, place outbound calls to schedule maintenance appointments and communicate effectively with the leadership, dispatch team and field technicians to get the job done. Regular hours for this position are 3pm-10pm Monday-Friday. No weekends, holidays or on call.
Responsibilities
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling and personable.
- Respond to customer requests, resolving issues and promoting the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Advocate SPPs memberships with our customers in order to increase customer loyalty and return business.
- Review customer accounts in Service titan to ensure accurate equipment and location information to ensure accurate reporting.
Competencies for Success
- Develop a proven track record in customer service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities, ability to multi-task and self-motivate.
- Strong verbal and written communications.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
Reports to the Call Center Manager
Salary : $15 - $18