What are the responsibilities and job description for the Front Office Manager position at Limitless Management Group?
The Role...We are on the lookout for a dynamic Front Office Manager to join our team and report directly to the Director of Front Office. In this role, you'll thrive in our fast-paced environment, juggling multiple tasks and projects with flair, efficiency, and independence.Our culture is one of vibrant energy paired with unwavering support. We’re seeking an individual who excels in collaboration, communicates effectively, and is deeply committed to delivering exceptional service. Your attention to detail and customer-focused approach will ensure that every guest experience is not just memorable, but truly extraordinary.Primary Responsibilities...Manage and oversee the front office while maintaining operational procedures and delivering a consistent level of high standards of customer service within the department.Respond in courteous, professional and rapid manner to resolve all guest and staff difficulties.Maintain adequate inventories and assist in ordering operating supplies.Process all guests’ disputes and claims.Influentially promote and mentor staff to achieve departmental goals, related to payroll, expenses ,staffing levels and guest service.Manage staff in all aspects including recruiting, training, schedules, payroll, staff complaints and disciplinary procedures while supporting the new hire on-boarding process with all new employees.Coordinate Front Office activities with other departments for all VIP check-ins.Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.Responsible for preparing daily reports and financial summaries for leadership.Act as concierge for hotel guests while also supporting check-in/out, restaurant suggestions and car services.Upholds Mystery Shopper guidelines and all Service Standards.Assess staff performance, conduct appraisals, and strategize for improving staff performance.Greet hotel guests and members upon arrival.Requirements...A minimum of 3 years of experience in a fast paced and professional environmentPrevious Front Office Manager or Assistant Front Office Manager experience managing a unique and special stay for all members and guestsProven success of “champion of the culture,” facilitating excellent communication and engagementTeam focused with an understanding of the bigger picture and how you can contributeAble to effectively manage different stakeholders and be persuasiveWork Perks...Medical,Dental,Vision,Company Paid Life,Short Term Disability,Long Term Disability Insurance,3% match in 401kReferral bonus competitive compensationCareer development and career trainingFlexible work schedulesDiscounted family ratesFamily mealsTwo weeks’ vacation,9 days PTO,10 HolidaysSalary Range:$70,000 - $80,000 a year - Full-time
Salary : $70,000 - $80,000