What are the responsibilities and job description for the Customer Service Assistant position at Limitless East Marketing?
About The Role
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are addressed promptly and efficiently. You will be responsible for providing exceptional service that enhances customer satisfaction and builds long-term relationships.
Key Responsibilities
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are addressed promptly and efficiently. You will be responsible for providing exceptional service that enhances customer satisfaction and builds long-term relationships.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and live chat.
- Provide accurate information regarding products, services, and troubleshooting.
- Process orders and handle returns or exchanges efficiently.
- Maintain a high level of professionalism while communicating with customers.
- Document and track customer interactions and transactions in our CRM system.
- Collaborate with team members to resolve complex customer issues timely and effectively.
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities with a customer-centric approach.
- Ability to work effectively in a team and independently.
- Proficient in using customer service software and Microsoft Office Suite.
- A supportive and welcoming team environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.