Area Service Manager

Who You Are…

As Area Service Manager, you will be responsible for the traditional mechanical service component of the integrated ODR business including preventative maintenance, fixed price work orders, reactionary T&M and service projects performed by technicians through an assigned staff of service coordinators, associate area service managers and service technicians.

Some examples of the work you might do includes:

• Assumes responsibility for achievement of their area sales and operational gross profit and cash management goals.
• Assumes the responsibility for maintaining and retaining ODR customer relationships through quality of service, timely execution and proper staffing.
• Manages staff to maximize pull through opportunities and margins from captive accounts.
• Manages maintenance contract execution for timeliness, quality and profitability through proper pre-planning, staffing and scheduling so as to minimize non-productive and/or idle time.
• Renews maintenance contracts within the given service area at target escalation and pricing levels to successfully meet the target margins of the Company.
• Develops excellent customer relationships by positioning the company to be the first call, “go-to” trusted source for technical service and maintenance needs.
• Maintains high visibility with customers and makes frequent visits in support of the account objectives.
• Ensures the service team plans and manages work with a unique understanding of the customer’s ongoing operations in mind resulting in minimal disruption to the customer’s business objectives.
• Partners with the service coordinator and field operations staff to plan out daily and weekly manpower and technician needs to support the customers.
• Understands the company’s broader MEP solutions capabilities outside of service and actively collaborates across the branch to ensure a seamless customer experience and capture additional wallet share through the deployment of personnel and/or staff needed to propose the branch’s full suite of sales offerings.
• Collaborates with Account Executives, Account Managers, Sales Representatives, Special Projects Managers and major project operations teams to ensure client needs are met.
• Participates in strategic account planning designed to increase recurring revenue from captive accounts
• Ensures all purchasing is completed in a timely and cost-effective manner.
• Possesses strong financial acumen and command of departmental profitability.
• Maintains the accuracy of all business records, reports, logs, and data, and submits regular reports to management to communicate booking/selling activity within a specified time frame.
• Ensures all work is billed promptly upon completion or per the terms of appropriate contract documents.
• Monitors payment of customer invoices and follows up on all departmental receivables over 60 days past due.
• Hires, trains, and develops staff capable of performing the work required to meet customer commitments.
• Supervises staff to ensure all jobs are completed on time, within budget, and accepted by the customer.

What You Need…

• 4 years of related employment experience required.
• Advanced knowledge of the HVAC/controls industry required.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Intermediate level computer skills, including proficiency with Microsoft Office (Excel in particular).
• Capacity to leverage communication/interpersonal skills to develop and enhance business relationships.
• Must have a valid driver's license.
• Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.
• Ability to travel up to 40% of the time, primarily to local job sites.

Preferred Qualifications:

• College degree or advanced education preferred.
• Previous experience in a mentor, supervisory, or management role is a plus.
• Familiarity with back of house facilities maintenance staff personnel and operations.
• Previous experience in technical skilled trades or service execution and MEP equipment and systems diagnostics, maintenance and repair.