Business Office Manager

At LilyCare of New Hampshire, we believe compassionate hospice care starts with a strong, supportive team behind the scenes. As our Business Office Manager, you’ll play a key role in keeping our operations running smoothly—supporting patients, families, and clinicians during some of life’s most meaningful moments.

Join a collaborative, mission-driven team where your work directly contributes to providing comfort, dignity, and support at the end of life.

Benefits Include:

• 401(k)

• Health, dental, and vision insurance

• Life and disability insurance

• Paid time off

As the Business Office Manager, you will serve as the operational and administrative backbone of the hospice office, supporting patient intake, HR processes, compliance, and daily operations. In this role, you will:

• Serve as the first point of contact for all new patient referrals and admissions within the state

• Coordinate and complete the full intake process, including collection of demographic information, insurance verification, physician orders, consent forms, and creation of the electronic medical record

• Ensure all required admission documentation is accurate, complete, and uploaded within 24–48 hours of admission

• Communicate with referral sources, hospitals, facilities, physicians, and clinical teams to facilitate timely admissions

• Manage onboarding for all new hires, including I-9 documentation, background checks, licenses/certifications, health screenings, and hospice-specific requirements

• Maintain employee files (electronic and paper) to ensure full compliance with company, state, and federal regulations

• Coordinate annual competencies, mandatory trainings, TB testing, flu vaccination documentation, and other recurring requirements

• Assist with payroll coordination and time-off requests as needed

• Maintain organized records and calendars for all licensure and compliance deadlines across the state

• Order and maintain inventory of office supplies, medical forms, marketing materials, and equipment

• Oversee office cleanliness, maintenance, and safety, coordinating with vendors as needed (janitorial, IT, equipment repair, etc.)

• Manage incoming and outgoing mail, faxes, and packages

• Provide administrative support to clinical and leadership teams, including scheduling, meeting coordination, and documentation

• Ensure a welcoming, professional, and organized environment for staff, patients, families, and visitors

• Perform additional administrative duties as needed in support of the team and overall mission

We provide comprehensive orientation and ongoing training to ensure you feel confident and supported in your role.

• Full-time, in-person role

• Bedford, NH (must be able to commute)

At LilyCare, your work behind the scenes makes a real difference—helping ensure patients receive compassionate, coordinated care when it matters most. If you’re organized, detail-oriented, and looking to be part of a team that truly makes an impact, we’d love to connect.