Wholesale Account & Operations Associate - Lilly Pulitzer for Jack Rogers

About the Brand

In 1960, during an Italian holiday, America’s style icon of the time discovered a flat sandal with whipstitched leather. Upon returning to Palm Beach, she brought her newfound shoes to a local cobbler to create additional pairs in various colors. This marked the beginning of the classic Jack Rogers sandal, a style that would become synonymous with timeless elegance.

Jack Rogers is an iconic American footwear brand rooted in timeless style and modern versatility. We are focused on driving growth across key wholesale partnerships while maintaining operational excellence and a premium customer experience.

About the Position

The Wholesale Account & Operations Associate is a sales-driven, operationally strong role responsible for supporting and growing the Jack Rogers footwear business across key National wholesale accounts.

This position blends account management, sales strategy, and wholesale operations, serving as a true business owner within the channel. The Associate will play a critical role in expanding the footwear business through new business, strong sell-in execution, in-season management, and operational excellence.

This role requires a balance of revenue generation and detailed operational execution. The ideal candidate understands how bookings, inventory, fulfillment, margin, and account service intersect to drive profitable growth.

Key Responsibilities

Account Management & Sales Growth (Nationals Focus)

• Support and help drive seasonal and annual sales plans for assigned National accounts.
• Contribute to booking strategy, assortment planning, and growth initiatives that expand the Jack Rogers footwear presence.
• Analyze sell-in, sell-through, inventory levels, and reorder activity to identify risks and opportunities.
• Maintain and manage line sheets in NuOrder while maintaining Brand representation
• Partner with leadership to develop multi-year growth strategies for key accounts.
• Support 4x annual Go-To-Market cycles, ensuring orders align with brand strategy, margin targets, and financial goals.
• Proactively chase in-season reorder and incremental sales opportunities.
• Maintain strong, solution-oriented relationships with other departments.
• Monitor cancellations, returns, and performance metrics to protect revenue and margin.
• Identify new distribution opportunities within existing accounts to grow the footwear business.

Wholesale Operations & Order Management

• Maintain deep knowledge of inventory, product availability, and production timelines.
• Monitor and maintain GXS Catalog
• Manage EDI purchase order uploads and reconcile variances prior to order release.
• Perform order maintenance functions including reallocations, shortage management, transit adjustments, and reorder entry.
• Monitor shipping and shipping processes through NetSuite to ensure fulfillment and completed shipments.
• Partner closely with Planning and Fulfillment partners to ensure timely, accurate shipments.
• Support shipping projections and provide visibility into wholesale inventory and fulfillment status.
• Monitor shipping patterns and carton utilization to improve operational efficiency and reduce account friction.
• Act as liaison between Sales, Operations, Planning, Credit, and Fulfillment partners

Inventory, Reporting & Financial Oversight

• Analyze bookings, shipments, margin, and inventory flow to optimize gross profit.
• Assist in reporting including:
• Seasonal bookings
• Shipping projections
• Reorders and cancellations
• Inventory and allocation reporting
• Selling price variance analysis
• Provide actionable insights that improve sales performance and operational execution.
• Own the end-to-end management of sales samples, including shipping, receiving, tracking, tagging, organizing, storage, and timely disposition.

Credit, Returns & Account Support

• Partner with Credit on new account setup, terms management, and account maintenance.
• Manage returns, swaps, credits, and account service requests.
• Ensure all account master data (shipping, billing, EDI requirements) is accurate and maintained

Process Improvement & Business Building

• Identify and implement operational efficiencies that support scalable growth of the footwear business.
• Improve systems, reporting, and workflows that enhance visibility and decision-making.
• Support development of sales tools and operational processes that drive incremental growth.
• Ensure sales and operations processes are clearly documented
• Bring a forward-thinking mindset to support modernization and continuous improvement.

Qualifications

• Bachelor’s degree required.
• 1 - 3 years of experience in retail, wholesale sales, account management, or wholesale operations (footwear or apparel preferred).
• Strong analytical skills with advanced Excel proficiency.
• Experience with EDI, order management systems and wholesale reporting tools preferred.
• Strong understanding of margin, inventory flow, and gross profit drivers.
• Ability to balance revenue growth initiatives with detailed operational execution.
• Excellent communication skills and strong cross-functional collaboration ability.
• Entrepreneurial mindset with a passion for building and scaling a footwear business.

Additional Information

• Full-time salaried position; exempt.
• This position is required to maintain a hybrid structure out of the Lilly Pulitzer home office in King of Prussia, Pennsylvania or able to be based remotely in the Atlanta, GA or Southeast Florida regions.
• 25-30% domestic travel is required to support National accounts and market appointments.
• Must be comfortable lifting 40 lbs.
• Flexibility required during seasonal peak periods.
• Position reviewed annually.
• The associate may be asked to perform duties that are outside the specific functions that are listed.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender, gender identity, gender expression, religious creed, sexual orientation, pregnancy, national origin, ancestry, age, military and veteran status, marital status, physical or mental disability, protected medical condition, genetic information, reproductive health decision-making, lawful off-duty use of marijuana, or any other characteristic protected by law.

Lilly Pulitzer® participates in E-Verify. Details in English and Spanish. Right to Work Statement in English and Spanish.

If you need assistance and/or a reasonable accommodation due to a disability during the application process, please contact the Lilly Pulitzer Talent Development Department.

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