What are the responsibilities and job description for the Key Holder position at Lilly Pulitzer?
Position Title: Keyholder
Reports to: Store Manager
Job Code: 10380
Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: "Create Your sunshine, A Resort State of Mind".
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.
About the Position
The Keyholder is responsible for assisting with the daily operations of the Lilly Pulitzer retail store. This includes sales, client experience, and safeguarding the assets of the store.
A day in the life...
- Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client, the merchandise, and the heritage.
- Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
- Drive sales goals by providing exceptional client experience and supporting sales team by actively focusing on clients.
- Demonstrate Lilly Pulitzer selling culture and ensure client experience.
- Maintain accuracy in cash transaction management according to operating procedures.
- Responsible for the opening and closing of the retail store.
- Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service.
- Positively resolve client-related issues as they arise or escalate to store management, when necessary.
- Provide continuous feedback to store management team on store selling opportunities and successes.
- Maintain the Lilly Pulitzer's visual and operational standards as set by the Visual and Retail Operations teams.
- Safeguard the assets of the store.
Qualifications for the Position
- Prior supervisory experience in the fashion or retail industry preferred.
- Ability to effectively communicate with clients, colleagues, and management.
- Excellent problem solving and decision-making skills.
- Proficiency in Microsoft & Apple technology.
- Ability to multi-task in a fast-paced environment.
- Prior knowledge of XStore and Tulip a plus.
- Must be able to lift up to 20 pounds.
- Ability to be on your feet and maneuver around the store during shift hours.
Our Core Values: The Lilly Way
Rooted in our bold, original, and inclusive brand outlook, these principles define how we do things The Lilly Way.
- We take pride in the pursuit of excellence
- We create our own path
- We become stronger together
- We operate with integrity
- We make the world a brighter place
- We continuously improve
- We have fun in the process
Doing Our Part
As a company we commit to corporate social responsibility. We believe in doing the right thing for our people, the places we work, and our planet. We believe in a respectful and inclusive workplace. We recognize the importance of serving the communities where our employees work and live. We are cognizant of the impact that our operations can have on the environment and actively explore and pursue environmentally friendly processes throughout our business. This position is expected to contribute to the advancement of these principles.
A Little More To Know...
- This position is classified as a part-time, hourly, non-exempt position.
- This position is based In-Store at our Lilly Pulitzer Retail Location.
- Given the seasonality of the business, this position may require flexible working hours, including nights, weekends, and holidays.
- This position requires compliance with Lilly Pulitzer policies and a detailed Code of Conduct as outlined in the Employee Handbook.
- This position is reviewed annually.