What are the responsibilities and job description for the Associate Manager position at Lilly Pulitzer?
Company Description Lilly Pulitzer is a modern resort wear brand rooted in an authentic Palm Beach aesthetic and a mission to inspire confidence, optimism, and individuality. Founded over 65 years ago with a simple shift dress and an entrepreneurial spirit, the brand continues to celebrate creativity and joyful self-expression. Lilly Pulitzer offers colorful, everyday apparel and accessories that encourage people to shine bright and stand out. The brand is available online, in 65 company-operated retail stores, more than 70 Signature Stores, and major department stores across the United States. Team members join a values-driven organization that embraces originality and turns challenges into opportunities.
Role Description The Associate Manager is a full-time, on-site role based in Chestnut Hill, MA, supporting daily store operations and delivering an engaging customer experience. This role assists in leading and motivating the store team, ensuring that service standards, visual merchandising guidelines, and brand presentation are consistently upheld. Day-to-day responsibilities include coaching team members, driving sales through client outreach and in-store engagement, overseeing opening and closing procedures, and maintaining inventory accuracy and stock replenishment. The Associate Manager collaborates with store leadership to analyze performance metrics, execute promotional activities, and ensure compliance with company policies. This role also supports talent development by providing feedback, helping with scheduling, and fostering an inclusive, high-performance culture aligned with Lilly Pulitzer’s brand values.
Qualifications
- Retail leadership experience, including supervising teams, supporting performance management, and contributing to store operations.
- Customer service and clienteling skills, with a focus on building relationships, delivering a welcoming in-store experience, and resolving issues promptly.
- Sales and merchandising experience, including understanding of KPIs, visual standards, product placement, and inventory management best practices.
- Strong communication and interpersonal skills, with the ability to collaborate effectively, provide coaching, and maintain a positive, inclusive work environment.
- Organizational and time-management skills to handle multiple priorities, execute daily tasks efficiently, and follow operational procedures accurately.
- Comfort with basic retail technology and point-of-sale systems, along with the ability to learn new tools and processes.
- Flexible availability, including evenings, weekends, and holidays, to meet the needs of a retail environment.
- Previous specialty or fashion retail experience is strongly preferred; experience in resort or lifestyle brands is a plus.
- High school diploma or equivalent required; post-secondary education in business, fashion, or a related field is beneficial.