What are the responsibilities and job description for the Customer Service Representative position at Lilley Veterinary Medical Center?
Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments.
Answers phone calls, which involve answering questions, screening for service needs, and scheduling appointments.
Handles incoming and outgoing mail and e-mail.
Monitors client waiting area to ensure cleanliness.
Documents and maintains client information, service data and other pertinent information within practice management software.
Escalates complex matters to senior staff.
Minimum of 1 year veterinary experience required.
Answers phone calls, which involve answering questions, screening for service needs, and scheduling appointments.
Handles incoming and outgoing mail and e-mail.
Monitors client waiting area to ensure cleanliness.
Documents and maintains client information, service data and other pertinent information within practice management software.
Escalates complex matters to senior staff.
Minimum of 1 year veterinary experience required.