Technician

Department: Service
Reports To: Service Manager

Overview

Our Technician is responsible for performing high-quality maintenance and repairs on International Motors and IC Bus vehicles. This role ensures safety, customer satisfaction, and efficient operations by following established repair procedures and maintaining a clean and organized workspace.

Benefits

• Health Insurance

• Dental

• 401(k) Retirement Plan

• Paid Time Off

• Competitive Wages

• Complimentary Life Insurance

• Employee Assistant Program

Key Responsibilities

• Prepare for service repairs by reviewing repair orders, gathering necessary information, securing tools, and ensuring timely access to required parts.

• Perform maintenance and repairs accurately and safely by following established standards—conducting inspections, sourcing additional information or parts, managing deviations, and returning unused or core parts.

• Document work thoroughly by clearly describing completed repairs in the repair order, clocking off appropriately, completing handovers when needed, and coordinating the next job to maintain workflow.

• Apply technical expertise in troubleshooting, repair methods, vehicle systems, and proper tool usage to service International Truck and IC Bus products.

• Maintain up-to-date product knowledge of International and IC Bus offerings, applying this to align customer solutions with the company’s value proposition.

• Promote safety and compliance by coaching on best practices, ensuring equipment is maintained, and following all health and safety policies and regulations.

• Mentor coworkers and apprentices through hands-on coaching, knowledge sharing, and guidance to encourage skill growth and team success.

• Communicate effectively with team members, leadership, and customers to promote understanding, build trust, and encourage collaboration.

• Deliver exceptional customer service by maintaining strong relationships, understanding needs, and providing professional, timely support.

• Take ownership of challenges and opportunities by addressing issues promptly, finding practical solutions, and continually seeking process improvements.

Candidate Knowledge

• Mechanical knowledge
• Basic automotive systems, hydraulic systems and off-road equipment and components
• Must have computer experience including Microsoft Office, email, and internet
• Must have a valid driver’s license and transportation – Class A or B (Preferred)
• Cummins engine experience (Preferred)
• Allison and Eaton transmission experience (Preferred)
• Basic hand tools and pneumatic tools required

Hours

     Monday through Thursday 8:00AM to 5:30PM and Friday from 7:30am to 5pm.

     Some overtime or Saturday work may be required at times.

As part of our ongoing commitment to fostering a culture of growth and development, we provide employees with various trainings. These sessions aim to enhance your skills and deepen your knowledge to support excellence in your role at Lilley International. Training requirements may vary depending on your position, with some programs located out of state and requiring overnight stays, while others can be completed locally. By working here, you agree to attend training sessions provided by the company as a condition of your employment.

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. Noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate.  We are an Equal Opportunity Employer.