What are the responsibilities and job description for the Implementation Success Manager (MarTech) position at Liine?
Liine is a fast-growing software startup based in downtown Raleigh, NC. Our AI-powered call tracking, marketing analytics and ad optimization platform helps specialty healthcare and dental practices convert more new patient inquiries into appointments. With over $8M in ARR and a 5-star Glassdoor rating, we are on our way to making Liine a core component of every healthcare practice's technology stack.
BuiltIn
Capterra Reviews
GrowthMentor
Job Overview
This role is at the forefront of Liine’s post-sale operations. The core responsibility is to drive the implementation of Liine’s software – ensuring our AI is capturing all data needed to power complex ad optimization and workflow. The Implementation Success Manager requires a rare mix of strategic thinking, marketing tech knowledge, excellent communication, and surgical execution.
Unlike similar teams at other companies, Liine’s implementation organization is a key revenue driver. This role will contribute to the systems and processes that fuel Liine’s ability to scale.
Responsibilities
Experience: 1 to 6 years of experience in project management, consulting, implementation, paid media, digital marketing, marketing tech, technical support, customer success, technical account management or technical sales.
BuiltIn
Capterra Reviews
GrowthMentor
Job Overview
This role is at the forefront of Liine’s post-sale operations. The core responsibility is to drive the implementation of Liine’s software – ensuring our AI is capturing all data needed to power complex ad optimization and workflow. The Implementation Success Manager requires a rare mix of strategic thinking, marketing tech knowledge, excellent communication, and surgical execution.
Unlike similar teams at other companies, Liine’s implementation organization is a key revenue driver. This role will contribute to the systems and processes that fuel Liine’s ability to scale.
Responsibilities
- Drive the implementation of Liine’s software, ensuring we capture all data required to run Liine's platform
- Work with customers and their 3rd party vendors on implementation requirements such as Google Ads, Facebook/Meta Ads, GTM, phone system and other website integrations
- Design workflows that simplify and improve customers' patient acquisition process
- Work with the Customer Success and Sales teams to make sure the setup of the account addresses the need states of the customer
- Document and update customer setups inside of Salesforce
- Educate customers on how Liine's technical components work together
- Monitor recent implementations and advise support on post go-live adjustments
Experience: 1 to 6 years of experience in project management, consulting, implementation, paid media, digital marketing, marketing tech, technical support, customer success, technical account management or technical sales.