What are the responsibilities and job description for the Rooms Manager position at Lightwell Hotel & Spa?
We are seeking a highly skilled and experienced Hotel Manager to oversee all aspects of our hotel operations at the Lightwell Hotel Spa. The ideal candidate will be responsible for managing staff, ensuring guest satisfaction, and maximizing profitability.
Responsibilities:
- Oversee daily hotel operations
- Manage all aspects of hotel operations, including front desk, housekeeping, maintenance, and common-area attendants.
- Hire, train, and supervise a diverse team to provide excellent customer service and maintain high standards.
- Develop and implement policies and procedures to ensure efficient and effective operations.
- Ensure high levels of customer satisfaction.
- Monitor and analyze financial performance, including revenue, expenses, and profitability.
- Collaborate with sales and marketing teams to drive revenue and occupancy.
- Work closely with FNB and Spa to ensure seamless communication and consistent style for smooth operations.
- Maintain hotel facilities and ensure cleanliness and maintenance standards are met
- Handle guest inquiries and complaints in a professional and timely manner
- Maintain a positive working relationship with vendors, suppliers, and other partners.
- Ensure compliance with health and safety regulations
Qualifications:
- 2 - 5 years of previous experience in hotel management or a related field.
- Strong leadership and communication skills.
- Excellent organizational and time management abilities.
- Knowledge of hotel operations, including front desk and housekeeping.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- A bachelor's degree in hospitality management or a related field is a plus, but not required.
- Spanish-speaking desired
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