What are the responsibilities and job description for the Front Desk Agent position at Lightwell Hotel & Spa?
Lightwell Hotel Spa is seeking friendly and professional Front Desk Agents to join our new team in Hood River, OR. The Front Desk Agent will be responsible for providing exceptional customer service to all guests, checking guests in and out of the hotel, answering phone calls and inquiries, and assisting with any other guest needs as required. The ideal candidate will have excellent communication skills, be detail-oriented, and have a positive attitude.
Full-time and Part-time available, All Shifts (24/7 Desk)
Responsibilities:
- Greet and check in guests in a friendly and efficient manner
- Answer phone calls and respond to guest inquiries
- Handle guest requests and resolve any issues promptly
- Uphold the standards of hospitality and company procedures
- Maintain a clean and organized front desk area
- Work all scheduled shifts - Must be able to work weekends
- Willing to cross-train with other departments
- Assist with other duties as needed
Requirements:
- High school diploma or equivalent
- Previous customer service experience preferred
- genuine passion for hospitality and helping people
- Team-oriented individual
- Excellent communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
- Proficiency in Microsoft Office and other computer programs
Benefits:
- Paid time off
- Medical, Dental, Vision (eligible per company policy)
- 401(k) and Match
- Employee Discounts
- Hotel Discounts at Sister Properties
- Monthly parking stipend (eligible per company policy)
- Staff Meal
Salary : $17 - $20