Commercial Account Executive

About Us

At Lightspeed Networks, we provide reliable internet, voice, and data connections that cater to the fast-paced needs of our customers. We are committed to ensuring that residents and businesses in rural Oregon and Washington have access to high-speed and dependable services. Since our founding in 2005, our network has expanded to over 7,000 route miles of fiber, capable of supporting the most demanding user needs. Our goal is to eliminate the challenge of slow connections for our customers, thereby enhancing productivity and growth opportunities in the communities we serve.

We are seeking an enthusiastic and motivated Commercial Account Executive to join our growing telecommunications company that is redefining the data network industry. This is a full-time exempt position that is not eligible for overtime and is paid on a bi-weekly basis. In addition this position is eligible for commission paid on a monthly basis. This Position is located in our regional office in the Tri-Cities, WA (Pasco, Kennewick, Richland).

The Commercial Account Executive builds business opportunities by identifying and selling prospects; and maintaining relationships with clients in assigned geographic territories. This is a field position; therefore, travel is required. This position will report to the Director of Sales.

Job Purpose:
The Commercial Account Executive builds business opportunities by identifying and selling prospects; maintaining relationships with clients in assigned geographic territories. This is a field position; therefore, travel is required. This position will report to the Director of Sales.

Key Responsibilities:

Sales and Business Development

• Generate new business opportunities via cold calls, referrals, and lead generation; follow up on sales and marketing leads to close sales opportunities.
• Conduct thorough lead/prospect qualification, ensuring proper identification of clients and projects.
• Develop and maintain a 30/60/90-day sales pipeline to ensure a consistent flow of qualified prospects, driving production levels that meet or exceed monthly quotas.
• Implement a prospecting strategy based on individual territory dynamics on a daily and weekly basis, in collaboration with sales leadership and the program.
• Manage a territory using technology, prioritization, and time management skills.
• Build market position by working vertical markets, developing partnerships, and being visible in the business community.

Client Relationship Management

• Maintain relationships with clients and their contributing revenue base by providing support, information, and guidance; researching and recommending new opportunities.

• Address questions and complaints in a timely manner to resolve problems, ensuring ongoing client satisfaction.

• Collaborate with technical, customer service, and support teams to manage the end-to-end customer journey, ensuring a comprehensive experience that drives sales, satisfaction, and new revenue growth through every interaction

Strategy and Analysis

• Share competitive analysis with sales and marketing teams to inform strategy.

• Design customized, cost-effective solutions for clients.

• Leverage the CRM system (Salesforce) to develop prospecting and sales strategies that ensure high activity and effective closing ratios while keeping CRM updated.

Professional Development and Community Engagement

• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, and establishing personal networks to keep abreast of current technology trends.

• Territory development to include building local business partnerships and organizational affiliations, enhancing LS Networks' positioning and brand.

Collaboration and Communication

• Maintain open and effective lines of communication throughout the organization to foster a sense of teamwork, enthusiasm, pride, and quality workmanship.

Required Education:

• Bachelor’s degree (B.A. or B.S.)
• 2 years of related sales and/or customer service experience; or equivalent combination of education and experience

Required Experience:

• Minimum of 3-5 years of experience in sales, preferably within the telecommunications or technology sector.
• Proven track record of meeting or exceeding sales targets and quotas.
• Experience in managing commercial accounts and developing long-term client relationships.
• Familiarity with CRM software and sales analytics tools.

Required Skills and Abilities:
Software

• Demonstrated proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook
• Ability to analyze data and market trends using Excel and other tools to inform sales strategies and decision-making
• Proficient in using various software applications and mobile apps relevant to the position

Salesforce and Data Management

• Demonstrate strong proficiency in Salesforce, including data entry, pipeline management, and reporting.
• Utilize Salesforce to analyze sales trends, monitor progress against goals, and identify opportunities for improvement. Maintain accurate and up to date records of customer interactions, sales activities, and prospect information within Salesforce.
• Generate and interpret Salesforce reports to provide actionable insights and improve sales performance.
• Leveraged Salesforce automation tools to streamline workflows and enhance productivity.
• Collaborate with internal teams to ensure Salesforce best practices and system adaptation.

Communication Skills

• Excellent verbal and written communication skills to effectively interact with clients and team members
• Ability to create impactful proposals, quotes and presentations

Work Environment & Teamwork

• Ability to work independently and with a team in a fast-paced environment, with an emphasis on accuracy and timeliness

Community Engagement

• Preferred: strong ties to the community through volunteer experience, community collaboration, and cultural awareness, showcasing their commitment to enhancing local relationships and addressing community needs

Technical Skills

• Demonstrated ability to effectively operate mobile cell phones, tablets, and computers
• Capacity to learn and adapt to new technologies and digital tools as needed for job functions
• Must have access to reliable broadband internet, facilitating continuous communication and collaboration with team members and clients, and ensuring seamless participation in virtual meetings and online workflows
• A valid driver's license and a reliable vehicle with insurance to travel to client meetings, trade shows, and other external events

Working Conditions and Physical Demands:

• Frequent walking and standing for extended periods while engaging with clients and customers, at various locations.
• Exposure to various weather conditions while engaging in field prospection of door-to-door sales activities, including rain, snow, heat, and smoke from wildfires
• Lift and carry promotional materials and products weighing up to 25 pounds occasionally, and assist in setting up displays or marketing materials at events
• Work in an office environment, primarily seated at a desk, utilizing a computer for extended periods

Required Education:

• Bachelor’s degree (B.A. or B.S.)
• 2 years of related sales and/or customer service experience; or equivalent combination of education and experience

Required Experience:

• Minimum of 3-5 years of experience in sales, preferably within the telecommunications or technology sector.
• Proven track record of meeting or exceeding sales targets and quotas.
• Experience in managing commercial accounts and developing long-term client relationships.
• Familiarity with CRM software and sales analytics tools.

Required Skills and Abilities:
Software

• Demonstrated proficiency in Microsoft 365 applications, including Word, Excel, PowerPoint, and Outlook
• Ability to analyze data and market trends using Excel and other tools to inform sales strategies and decision-making
• Proficient in using various software applications and mobile apps relevant to the position

Salesforce and Data Management

• Demonstrate strong proficiency in Salesforce, including data entry, pipeline management, and reporting.
• Utilize Salesforce to analyze sales trends, monitor progress against goals, and identify opportunities for improvement. Maintain accurate and up to date records of customer interactions, sales activities, and prospect information within Salesforce.
• Generate and interpret Salesforce reports to provide actionable insights and improve sales performance.
• Leveraged Salesforce automation tools to streamline workflows and enhance productivity.
• Collaborate with internal teams to ensure Salesforce best practices and system adaptation.

Communication Skills

• Excellent verbal and written communication skills to effectively interact with clients and team members
• Ability to create impactful proposals, quotes and presentations

Work Environment & Teamwork

• Ability to work independently and with a team in a fast-paced environment, with an emphasis on accuracy and timeliness

Community Engagement

• Preferred: strong ties to the community through volunteer experience, community collaboration, and cultural awareness, showcasing their commitment to enhancing local relationships and addressing community needs

Technical Skills

• Demonstrated ability to effectively operate mobile cell phones, tablets, and computers
• Capacity to learn and adapt to new technologies and digital tools as needed for job functions
• Must have access to reliable broadband internet, facilitating continuous communication and collaboration with team members and clients, and ensuring seamless participation in virtual meetings and online workflows
• A valid driver's license and a reliable vehicle with insurance to travel to client meetings, trade shows, and other external events

Working Conditions and Physical Demands:

• Frequent walking and standing for extended periods while engaging with clients and customers, at various locations.
• Exposure to various weather conditions while engaging in field prospection of door-to-door sales activities, including rain, snow, heat, and smoke from wildfires
• Lift and carry promotional materials and products weighing up to 25 pounds occasionally, and assist in setting up displays or marketing materials at events
• Work in an office environment, primarily seated at a desk, utilizing a computer for extended periods

Benefits

• We believe in taking care of our employees and offer the following benefits:
• Complete medical, dental, vision, and life insurance is available.
• Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation.
• Eight paid holidays, flexible Take What You Need PTO and 16 hours of paid volunteer time!
• Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear, Adidas, and Costal Farms for big discounts!

Lightspeed Networks focuses on attracting, retaining, developing, and promoting the most qualified employees. We provide a work environment free from discrimination and harassment, where all employees are treated with respect and dignity.

Notes: The above statements are intended to describe the general nature and level of work performed by an employee in this position. These statements are not to be construed as an exhaustive list of all responsibilities, duties and skills required of emplo