Manager Regional Field Operations

About Us

At Lightspeed Networks, we deliver reliable internet, voice, and data solutions designed to meet the demands of today’s fast paced world. Since our founding in 2005, we have grown our network to more than 7,000 route miles of fiber, providing high quality, dependable connectivity capable of supporting even the most demanding user needs. Rooted in community, we believe strong, connected communities are essential to long term success. That’s why we are committed to ensuring residents and businesses in rural Oregon and Washington have access to high speed, reliable services and why we actively engage with and contribute to the communities we serve. 

We operate with accountability and transparency, communicating openly, acting with honesty, and taking ownership from start to resolution. Our customers count on us to follow through, and we take that responsibility seriously. Reliability is at the core of everything we do. We keep our commitments and deliver high quality solutions that our customers can trust, eliminating the challenges of slow or unreliable connections so they can focus on productivity and growth. 
Through engagement, we show up with purpose, presence, and focus. We are proactive in understanding the needs of our customers and recognize the contributions of the people and partners who make our work possible.  Finally, we are committed to solving, proposing actionable solutions, continually improving our network and processes, and adapting with agility and creativity as technology and customer needs evolve. 

Together, these values guide our mission to simplify connectivity, strengthen communities, and create lasting opportunities across the regions we serve. 

Benefits 
We believe in taking care of our employees and offer the following benefits: 

• Complete medical, dental, vision, and life insurance is available. 
• Our safe harbor 401(k) plan is available to employees on day one and includes a 100% fully vested employer match of up to 4% of your compensation. 
• Eight paid holidays, flexible Take What You Need PTO and 16 hours of paid volunteer time! 
• Lightspeed Networks employees can also take advantage of local employee store passes at Columbia Sportswear, Adidas, and Costal Farms for big discounts! 

Lightspeed Networks focuses on attracting, retaining, developing, and promoting the most qualified employees. We provide a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. 
 

We are seeking an enthusiastic and motivated Regional Manager to join our growing telecommunications company that is redefining the data network industry. This position is located in Pasco Washington. This is a full-time, exempt salary position, not eligible for overtime and paid bi-weekly.

The Regional Manager supervises the OSP and Field Operations hourly employees. The Regional Manager is responsible for the management of all field resources. The Regional Manager is the first management level of trouble and outage escalation. Detailed duties and expectations of the Regional Manager are listed below as Essential Tasks.

Essential Tasks Duties and Skills

• Supervise the health and safety of personnel in assigned region.
• Supervision of all Field Operations Personnel in assigned region.
• Supervision of all Outside Plant Personnel in assigned region.
• Oversee infrastructure growth, rearrangements, and plant maintenance activities in assigned region.
• Ensuring preparedness for Service Order and Provisioning execution in assigned region.
• Support and assist with Outside Plant and Operations Engineering projects.
• Review and support Service Delivery Projects involving infrastructure growth.
• Provide progress tracking and reporting for plant growth projects.
• Manage the on-call rotation for assigned area.
• The Field Supervisor is a critical resource and contact for outage and impairment escalation.
• Manage Request Tracker Log entries for assigned area.
• Manage the Outside Plant Maintenance Log for assigned area.
• Provide scheduling support for order and project activities in assigned area.
• Approve Time and Expense Reports for direct reports.
• Review and approve Purchase Order Requests submitted by direct reports. 
• Hire personnel as needs arise for additional manpower resources.
• May include aerial line work.
• All other duties as assigned by direct manager.
   

Preferred Education:

• Bachelor's degree in Business Administration, Operations Management, or a related field.

Experience:

• Minimum of 5 years of experience in field operations management, preferably in the telecommunications or technology industry.
• Proven track record of successfully managing a geographically dispersed team.
• Experience in developing and implementing operational strategies and processes.
• Experience in managing budgets and P&L responsibility.
• Experience in vendor management and contract negotiation.

Skills and Abilities:

• Strong leadership and team management skills.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team.
• Ability to manage multiple projects simultaneously and prioritize effectively.
• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Knowledge of telecommunications industry and technologies is preferred.
   

Salary : $10,900 - $100,000