What are the responsibilities and job description for the Sr Operations Analyst position at Lightspeed DMS?
Company Overview:
Lightspeed is a leading provider of cloud-based software for dealerships and Original Equipment Manufacturers (OEMs), serving the Powersport, Marine, RV, Trailer, Outdoor Power Equipment, and Golf Cart industries. Lightspeed's Dealer Management Solution (DMS) enables dealerships to optimize their end-to-end business operations, including sales, parts, service, rentals, accounting, and Customer Relationship Management (CRM). When implemented into their daily operations, Lightspeed helps dealers increase their profitability by selling more units, service, and parts, all while creating a more streamlined experience for customers. For nearly 40 years, Lightspeed has been empowering 4,500 dealers across North America with the tools and technology they need to manage their dealerships.
Responsible for the development, management, quality assurance, and analysis associated with service metrics, data collection, and analysis projects. This position will work with Operations personnel to manage ongoing reporting and data analysis on operational KPIs (key performance indicators), customer satisfaction, and other key department and business unit metrics.
What you'll do:
- Develops and maintains Power BI dashboards and reports for monthly operational reporting.
- Leverage AI systems to automate analysis tasks to ensure maximum efficiency and quality.
- Responsible for root cause analysis of business problems and the development of recommendations to meet recurring revenue requirements.
- Analyzes business problems and proactively makes recommendations with actionable data.
- Defines problems, evaluates and prioritizes requirements to meet internal business and user requirements for non-routine projects.
- Collaborates with multiple cross-functional areas externally and internally for the implementation of system and business processes.
- Exercises sound judgement within defined procedures and practices to determine appropriate actions when accomplishing objectives.
- Applies a broad range of theories, concepts, principles, and methodologies to analytical assignments.
- Works under limited direction. Determines and develops approaches to solutions. Work is evaluated upon completion to ensure objectives have been met.
- Monitor customer product usage and deploy cases to proper department for intervention.
What you should have:
Qualifications:
- Bachelor's degree and/or a minimum of 2 years of experience in analysis or operations.
- Experience with AI data analysis tools, such as Claude.
- Superior attention to detail and organizational skills.
- Ability to efficiently pivot between tasks as priorities change.
- Skills and knowledge of statistical analysis.
- Advanced skills in Microsoft Excel.
- Ability to prepare actionable analysis of operational data.
- Experience with complex reporting tools.
- Experience with Salesforce or similar operational data tool.
Preferred Qualifications:
- Microsoft Power BI dashboard development skills.
- Salesforce administration and/or reporting skills.
- Professional Services Automation (PSA) tool and/or reporting experience.
Inclusion and Diversity at Lightspeed:
At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact.
Equal Employment Opportunity Statement:
Lightspeed is an Equal Opportunity Employer and is dedicated to building a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, religion, age, disability, veteran status, or any other protected category.
Important Note:
Applicants must be authorized to work in the U.S.
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