Case Manager (Mothers & Infants Program)

SUMMARY OF RESPONSIBILITIES: 

Identifies client’s needs by assessing client situation and availability of resources, with a special focus on the unique requirements of pregnant women and new mothers in collaboration with the Mothers and Infants Program.

MINIMUM QUALIFICATIONS: 

Requires a Bachelor's Degree or equivalent with counseling experience and/or college coursework in psychology or related field Special Skills: Basic knowledge of substance abuse treatment; working knowledge of community resources; advocating  skills; strong people skills to provide excellent internal, external customer service, and experience with DCF/SCC.

ESSENTIAL DUTIES/RESPONSIBILITIES: 

• Coordinates planning services available to client by interviewing client, assessing needs and goals of client,  assisting client in completing applications; link service system to client to meet and obtain basic human needs;  arranges for appropriate transportation. 

• Collaborates with the Mothers and Infants Program to ensure specialized support for pregnant women and new mothers, addressing their unique needs and fostering a healthy environment for both mother and child.

• Educates clients by explaining program requirements, options, interpretations, and determinations. Monitors service delivery by follow-up interviews with client and/or provider source. 

• Provides emergency/crisis intervention services by referring clients to other appropriate programs.

• Maintains client records by documenting client’s situation and client’s own actions; accurately completes  required paperwork procedures. 

• Complies with federal, state and local legal requirements by studying existing and new legislation; informing  management of needed actions. 

• Maintains customer confidence and protects operations by keeping information confidential; following  established confidentiality policy and procedures; maintaining professional boundaries with clients.

• Maintains inter- and intradepartmental work flow by fostering a spirit of cooperation. 

• Maintains a professional working relationship with all persons served including a demonstrated commitment to  person centered care and recovery-oriented approaches to care.  

• Completes all other duties and special projects as assigned. 

• Adheres to the Lightshare Mission and Pillars: Compassion (show empathy and genuine care for the well-being  of our colleagues, the people we serve and our community); Acceptance (create an environment where  everyone feels valued and included; foster creativity through the richness of our differences); Respect (treat  every individual with dignity, courtesy and consideration; value the opinions and contributions of others);  Empowerment (take ownership of your work, seek growth opportunities to reach your full potential and actively  contribute to our success); Stewardship (responsibly manage the resources and assets entrusted to us). 

CORE COMPETENCIES  

Demonstrates Dependability: 

• Arrives to work on time according to agency policies 

• Uses leave time according to agency policies 

• Completes documentation/paperwork and projects within deadlines 

Demonstrates Flexibility & Initiative:  

• Assumes additional responsibilities and a willingness to assist colleagues 

• Works different shifts when necessary 

• Recommends program changes and improvements 

Demonstrates Teamwork:  

• Maintains an overall work attitude of cooperation and professionalism in all interactions with agency staff and  community professionals 

• Attends and participates in required staff meetings and agency-wide committees 

• Receptive to direction and feedback from supervisor 

Demonstrates Professionalism: 

• Conducts self in professional manner with colleagues, peers, and persons served 

• Recognizes the rights of clients; and will protect privacy of persons served at all times by following agency, State,  and Federal mandated privacy procedures and regulations  

• Adheres to agency Code of Ethics at all times 

• Complies with all agency policies and procedures, laws and regulations under which the agency operates