Billing Operations Analyst

Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath’s continued focus on network excellence and a “customer first” service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve.

Job Summary

The Billing Operations Analyst will be reporting to the Director of Revenue Assurance and will be responsible for ongoing billing operations optimization and financial reconciliation support.

A Billing Operation Analyst position is available for an ambitious and driven professional who is interested in providing hands-on reconciliations and optimization support across multiple functions on the billing team and learning the telecommunication industry's ins and outs.

The right candidate will possess excellent analytical and decision-making skills, proficiency in Access DB and SQL query design, and a passion for data analysis. Billing Operation Analyst will experience a sense of teamwork by partnering with multiple departments to provide internal and external customers with exceptional support on billing-related requests.

Responsibilities

Core duties and responsibilities include the following: other duties may be assigned.

• Data query development and data engineering.
• Audit the data between billing, operational, and provisional systems for existing services and populate templates for data updates.
• Data integrity management on processed orders.
• Billing Inbox enquiries, ownership, and maintenance.
• Purchase orders review and sign.
• Understand policies, procedures, and practices surrounding orders and invoicing in the telecom industry.
• Day-to-day team support on data issues between systems.
• Order Entry in the Billing System.
• Order Entry in Salesforce.com.
• Report creation in Salesforce.com with calculated formulas.
• Month-end support across multiple billing functions.
• Assisting the director of revenue assurance with any ongoing projects and data reconciliation audits.

Qualifications

• Bachelor's/or Master's degree (completed or in progress) with significant coursework in Accounting, Finance, Data Analysis, Data Science, or Business.
• Exceptional Excel and Data management skills
• Strong financial & analytical skills: ability to define problems, collect data, identify variances and outliers, establish facts, and draw valid conclusions.
• Knowledge and practical experience in Access DB and SQL query design
• Aptitude and desire to be a part of a highly dynamic, fast-growth environment
• Ability to adapt to change quickly and manage a high-volume workload efficiently and effectively.
• Excellent communication, interpersonal, organizational, and time management skills.
• Ability to work extended hours (some evenings and weekends, when necessary) and achieve results in a deadline-driven environment.
• Extreme attention to detail and a passion for data.
• High energy self-motivator with a strong work ethic and ability to multitask.
• Strong sense of teamwork and mentoring highly desired, with a drive for learning and growth.

Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

This position is identified as being performed in/or reporting to company operations in Colorado. The pay range at the time of posting in the specified locations is $60,000 - $65,000/year. Pay ranges are supplied in compliance with Colorado law. Pay is competitive and based on a number of job-related factors, including skills and experience. Some of our featured benefits include medical, dental, vision insurance, yearly bonus program and company matched 401k.