What are the responsibilities and job description for the Showroom Manager position at Lightology LLC?
Description
Lightology is the largest contemporary lighting showroom in North America. Our goal is to educate our customers on the intricacies of lighting design. And with this knowledge, our customers come to appreciate the significant impact that great lighting design can have on their home, office, store or restaurant. This knowledge, accompanied by a partnership with our staff and our exceptional product line gives our customers all the tools necessary to create an atmosphere uniquely suited to their needs.
Find us at www.lightology.com
Position: Showroom Manager
Position reports directly to: CEO
Location: 215 W. Chicago Ave, Chicago, IL 60654
Job Type: Full-Time
Salary: $55,000 - $80,000
We are looking for a dedicated and motivated leader to run our flagship award-winning downtown Chicago location. Lead our team of sales representatives and support staff in providing luxury service to our customers. You will be responsible for all store operations, merchandising and overall performance and development of the store.
Responsibilities
- Maintain best-in-class in-store customer experience for each of our guests.
- Developing and creating an environment of exceptional customer service.
- Identify, address, and resolve escalated client-service cases.
- Implement process and service improvement plans.
- Manage in-store merchandising display production and rotation.
- Oversee in-store recruitment, mentoring and scheduling.
- Maintain and nurture existing business relationships and partnerships.
- Collaborating with marketing teams to develop and implement sales and marketing strategies, including organizing and facilitating showroom events.
- Analyzing sales data, generating reports, and implementing strategies to improve sales performance.
- Overseeing the design, layout, and organization of the showroom, including visual merchandising and display of products.
- Supervising and training showroom staff, including sales associates and design consultants.
- Other duties may be requested as assigned.
Requirements
- Bachelor’s degree or equivalent
- Sales experience required; Sale Furniture Store/Retail Preferred.
- Sales management preferred.
- At least 3-5 years of experience leading a team in a brick-and-mortar environment.
- I must be able to work on weekends.
- At least 1-2 years of experience working with NetSuite.
- Self-motivated and driven individual - not satisfied with the status quo.
- Passionate about customer experience
- Thrives in a busy retail environment.
- Solid history of meeting and exceeding sales goals
- Proven ability to lead, inspire and train a team.
- Self-starter- can project-manage and multitask.
Benefits
- Competitive pay
- Health, Dental, and Vision Insurance enrollment the 1st of the month after 30 days of employment
- 401(k) Retirement plan after 6 months of employment
- 80 hours of accrued vacation time, prorated your first year
- 40 hours of Sick Time off annually, prorated your first year
- Paid company holidays, starting after 30 Days of employment
- Company sponsored Life with AD&D Insurance Policy Coverage
- Short Term, Long-Term Disability, Life, and AD&D optional Insurance benefits the 1st of the month after 30 days of employment
Salary : $55,000 - $80,000