Customer Care Professional TAF Surge

Qualifications

Education:

• High school diploma, GED, or equivalent required.
• Associate or Bachelor degree preferred.
• Comfort using basic computer systems and Microsoft applications

Preferred Experience:

• Experience in pharmaceutical sales or medication orders, healthcare re-enrollment, or similar fields
• Call center or customer service experience preferred

Demonstrated Knowledge and Skills:                  

Required: 

• Strong attention to detail
• Excellent communication and interpersonal skills
• Ability to remain calm and courteous, even with frustrated or confused callers
• Strong problem-solving abilities
• Typing 35 WPM

Preferred:

• Experience working in a face-to-face or contact center environment that is highly focused on customer experience.
• Bilingual (English/Spanish) helpful

Physical Demands:

• Prolonged sitting and standing for extensive periods.
• Frequent computer, keyboard, telephone, and other office equipment operations. 

Requirements:

• Must pass Level II background check.

Required Education:
- High school diploma or equivalent required.
- Associate's degree in a related field preferred.

Required Experience:
- Minimum of 2 years experience in a customer service role.
- Experience in handling high-volume calls and inquiries.
- Proven track record of resolving customer issues effectively.

Required Skills and Abilities:
- Strong communication skills, both verbal and written.
- Ability to multitask and manage time efficiently.
- Proficiency in using customer service software and CRM systems.
- Excellent problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Strong interpersonal skills with a focus on customer satisfaction.