What are the responsibilities and job description for the Veterinary Client Service Representative position at Lighthouse Veterinary Specialty and Emergency?
LIGHTHOUSE VETERINARY SPECIALTY & EMERGENCY CENTER
Client Service Representative (CSR)
Join Our Founding Team! | Where Compassion Meets Excellence
Lighthouse Veterinary Specialty & Emergency Center, a new, independently owned emergency and specialty veterinary hospital, is seeking compassionate, professional, and motivated Client Service Representatives to join our founding team!
We are looking for individuals who thrive in a fast-paced, collaborative environment and are passionate about delivering exceptional client service, particularly during critical and emotionally challenging situations.
Responsibilities
- Welcome clients and patients with professionalism, warmth, and compassion.
- Answer incoming calls, recognize urgent situations, and direct medical concerns to the appropriate veterinary team.
- Schedule appointments and coordinate multiple provider schedules.
- Maintain accurate client and patient records.
- Process payments and communicate estimates, invoices, and hospital policies.
- Assist with patient intake and discharge while ensuring a positive client experience.
- Address client concerns with empathy, professionalism, and discretion.
- Communicate effectively with clients and veterinary team members while maintaining confidentiality.
- Prioritize tasks and adapt to the demands of a busy emergency and specialty hospital.
Qualifications
- Excellent communication, interpersonal, and organizational skills.
- Professional, compassionate, and client-focused demeanor.
- Strong emotional intelligence, patience, and conflict-resolution skills.
- Ability to multitask, remain composed under pressure, and adapt to changing priorities.
- Computer proficiency and willingness to learn new software.
- Dependable, detail-oriented, and committed to teamwork.
- Flexible availability, including evenings, weekends, and holidays.
- One year of veterinary client services experience or medical receptionist experience preferred, but not required. Strong customer service backgrounds are welcome.
Why Join Lighthouse?
At Lighthouse, we believe exceptional patient care begins with a supported, valued, and empowered team. We offer a competitive salary/benefits package, Continuing education compensation and Shift differential on overnights and holidays.
Compensation: $18-24/hr
Schedule: Dayshift, Nights, Weekends, Holidays
As a member of our founding team, you’ll have the unique opportunity to help shape the culture and future of a new veterinary specialty and emergency hospital built on compassion, collaboration, mutual respect, and excellence.
If you’re passionate about helping people and their pets and want to make a meaningful difference, we’d love to hear from you!
Join Lighthouse and help us become a beacon of healing, compassion, and excellence in veterinary medicine.
Pay: $18.00 - $24.00 per hour
Expected hours: 24.0 – 40.0 per week
Benefits:
- Continuing education credits
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $18 - $24