What are the responsibilities and job description for the Manager In Training - Title Insurance Professional position at Lighthouse Title Group?
Manager-in-Training Program
Location: Kewaunee, WI
Position: Manager-in-Training
Program Length: 12 months
The Manager-in-Training Program is designed to provide comprehensive exposure to the major areas of our business, including title production, settlement, operations, marketing, business development, and office management.
Throughout the program, the candidate will work directly with experienced leaders across the organization, gradually progressing from observation and foundational training to hands-on responsibility and management development.
At the completion of the program, leadership will evaluate performance, strengths, business needs, and placement into a permanent management or leadership position.
The program outline below is general and is intended to be tailored to fit the experience level of the selected candidate.
Months 1–2 | Title & Production Foundation
The first phase will focus on understanding the title side of the business and how a file moves through production.
Training will include:
- Complete Title 101 during the first month.
- Spend approximately 2-4 weeks shadowing senior title examiners.
- Learn the title production process from order entry through completion.
- Gain an understanding of title searches, examinations, commitments, requirements, and common title issues.
- Learn how production interacts with settlement and the individual offices.
- Begin understanding workflow, turnaround expectations, customer service standards, and production goals.
Goal: Develop a strong foundational understanding of the title product and production process before moving into settlement and office operations.
Months 3–6 | Settlement, Closing Exposure & Client Experience
During this phase, the focus will shift toward settlement operations, early exposure to the closing room, and understanding the overall customer/client experience.
Settlement & Closing Training
- File preparation and settlement workflow.
- Communication with buyers, sellers, lenders, Realtors and other employees.
- Closing preparation and documentation.
- Problem-solving and escalation protocol.
- Customer service expectations.
- How settlement and production work together.
- Day-to-day office workflow and responsibilities.
- Begin regularly observing closings
- Learn the flow of a closing from start to finish.
- Observe how experienced closers explain documents, answer questions and handle unexpected situations.
- Begin developing familiarity and comfort in the closing room before transitioning into a more hands-on role later in the program.
Marketing Exposure
Begin learning the business development side of the company.
- Attend selected client meetings.
- Be introduced to realtors, lenders and other business partners.
- Observe how relationships are developed and maintained.
- Learn how Lighthouse differentiates itself in the marketplace.
- Begin understanding how operations and customer service impact business development.
Goal: Develop a strong understanding of settlement operations while gaining early and consistent exposure to the closing room and the client experience.
Pay: $47,500.00 - $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- AD&D insurance
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid sick time
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
- Wellness program
Work Location: In person
Salary : $47,500 - $50,000