Patient Care Coordinator

Come Build More Than a Career — Be the First Smile That Builds Trust

At Lighthouse Physical Therapy & Sports Medicine, we’re not just a clinic — we’re a movement built on H.O.P.E.: Hard Work, Others-Centered, Positive Attitude, and Excellence. Our front desk team isn’t just handling phones and calendars — they’re the heartbeat of the patient experience.We are a passionate and growing team committed to transforming lives through compassionate care and connection. If you love helping others, thrive in a fast-paced team setting, and find joy in bringing order to chaos — we want to meet you.

We're Hiring: Patient Care Coordinator (PCC)Hourly Pay: $20–25/hour
Schedule: Full-time, Monday–Friday (8-hour shifts)
Location: 18915 E Appleway Ave, Greenacres, WA 99016

What You’ll Be a Part Of: As a PCC, you are the first impression and final memory of our patient journey. You’ll play a critical role in creating a welcoming, warm, and professional environment — one that sets the tone for the care that follows.Your days will be fast-paced, structured, and full of meaningful interactions. You’ll work side-by-side with a team of clinicians, assistants, and support staff that operate like family — one where everyone has each other’s back, and every detail matters.

What Success Looks Like:

• You are a natural encourager — calm, confident, and kind in every patient interaction
• You are organized, punctual, and precise, even in the midst of distractions
• You are others-centered — noticing the little things that make patients feel seen and cared for
• You balance efficiency and empathy, making every task and every person a priority
• You’re a team player who collaborates, communicates, and celebrates wins together

Your Core Responsibilities:

• Greet patients warmly in person and on the phone — making them feel welcomed and known
• Schedule appointments and manage provider calendars with accuracy and flexibility
• Guide patients through their care journey — from referrals and authorizations to follow-ups
• Maintain accurate electronic medical records and ensure privacy compliance
• Collect copays, process payments, and assist with billing-related questions
• Answer multi-line phones promptly and professionally
• Communicate clearly with patients, providers, and teammates to keep the clinic flowing smoothly

Qualifications:

• Friendly, professional communication skills (in-person, phone, and written)
• Strong organizational and multitasking abilities in a fast-paced setting
• Prior admin or front desk experience preferred (medical office a plus)
• Proficiency with basic computer systems (EMR software, Microsoft Office, etc.)
• A mindset of ownership, excellence, and consistent follow-through

Perks & Benefits:

• Health Insurance
• Paid Time Off (PTO)
• Employee Discount
• 401(k) Matching
• A work culture that values growth, unity, and impact
• Opportunities to grow with a business that’s growing with purpose

Ready to Be the Difference?We believe the front desk isn’t just a desk — it’s a lighthouse. If you’re ready to build a career where your daily work matters, your voice is valued, and your excellence is celebrated — we’d love to hear from you.

Please submit your resume and a brief note about why you’d thrive at Lighthouse to:
ryan.zumwalt@lhphysicaltherapy.com

Let’s build something incredible — together.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance

Work Location: In person

Salary : $20 - $25