What are the responsibilities and job description for the Stability Service Case Manager position at Lighthouse MI?
About Us
Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and
South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro
Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of
hope to our neighbors who need it most by offering assistance with emergency basic needs
alongside housing programs and supportive services designed to support long-term economic
stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated
specifically to developing and operating high quality affordable and supportive housing for persons of
low and moderate income, as well as HandUp, a community and crowdfunding platform serving
100 homeless service agencies and their clients across the United States.
Position Summary
Lighthouse is hiring three (3) Supportive Housing Case Managers to work with formerly homeless and
at-risk of homelessness individuals and families placed at our Auburn Place Apartments. These positions
will be headquartered in Pontiac, Michigan, and will work with clients in an on-site setting throughout.
The goal of Supportive Housing Case Managers is to assist community members in seeking and
securing longer-term housing solutions and increase their overall self-sufficiency while maintaining
their housing. Case Managers will provide wrap-around supportive services to clients as well as
connect them to other community resources. The ideal candidate will be able to work well with a
team of case managers, probation officers, and other on-site community service providers to identify
and address client needs related to housing stability. An ideal candidate will have great interpersonal
skills to foster positive relationships with clients who may have significant barriers to accessing
housing and resources, good writing skills, strong attention to detail, strong de-escalation skills, and be
willing to work a flexible schedule with trauma-informed care and harm reduction tactics.
Responsibilities
at least monthly
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an exhaustive
list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be
required to perform duties outside of their normal responsibilities from time to time, as needed.
Physical Demands
The incumbent typically works in an office environment and uses a computer, telephone and other
office equipment as needed to perform duties. The noise level in the work environment is typical of
that of an office. Incumbent may encounter frequent interruptions throughout the workday. The
employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion,
handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in
office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact
with domestic animals. The physical demands are representative of those that must be met by an
employee to successfully perform the essential
Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and
South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro
Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of
hope to our neighbors who need it most by offering assistance with emergency basic needs
alongside housing programs and supportive services designed to support long-term economic
stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated
specifically to developing and operating high quality affordable and supportive housing for persons of
low and moderate income, as well as HandUp, a community and crowdfunding platform serving
100 homeless service agencies and their clients across the United States.
Position Summary
Lighthouse is hiring three (3) Supportive Housing Case Managers to work with formerly homeless and
at-risk of homelessness individuals and families placed at our Auburn Place Apartments. These positions
will be headquartered in Pontiac, Michigan, and will work with clients in an on-site setting throughout.
The goal of Supportive Housing Case Managers is to assist community members in seeking and
securing longer-term housing solutions and increase their overall self-sufficiency while maintaining
their housing. Case Managers will provide wrap-around supportive services to clients as well as
connect them to other community resources. The ideal candidate will be able to work well with a
team of case managers, probation officers, and other on-site community service providers to identify
and address client needs related to housing stability. An ideal candidate will have great interpersonal
skills to foster positive relationships with clients who may have significant barriers to accessing
housing and resources, good writing skills, strong attention to detail, strong de-escalation skills, and be
willing to work a flexible schedule with trauma-informed care and harm reduction tactics.
Responsibilities
- Screen applications and community members and connect eligible community members to
- Screen eligible community members for MSHDA Section 8 vouchers including managing and
- Maintain a caseload of 15 clients
- Assist clients in obtaining personal documents necessary for the housing programs
- Outreach to landlords for mediation, negotiation, and tenant relations
- Link clients to resources for move-in costs, furniture, moving services, etc.
- Provide ongoing case management services to clients following the Housing First model with
at least monthly
- Complete timely program entries, exits, and case notes using the Homelessness
- Track case management activities and client outcomes in HMIS as well as in an internal
- Enter data in real-time when possible, and at least within 48 hours
- Work closely with Property Managers
- Conduct general monthly housing inspections and assist clients with move-ins
- Foster and coordinate inter-agency collaborative solutions and referrals to help clients
- Ensure the proper maintenance of all client related files and records.
- Continuously improve and consistently implement various case management and data
- Enforce program rules, policies, and procedures and uphold agency values to maintain a
- Assist with answering phones and crisis calls as needed.
- Participate in internal and external task forces and committees working to assist the
- Lived or professional experience working with people experiencing homelessness or extreme
- 1 year of experience in a role directly or indirectly related to human/social services and/or
- Bachelor's degree, or five years of experience within a role directly or indirectly related to
- Reliable transportation and maintenance of automobile insurance
- Valid driver’s license; Lighthouse reserves the right to require a driving record check with
- Knowledgeable in Microsoft Office Suite and Google Apps
- Flexibility and the capacity to prioritize tasks in a rapidly changing environment
- Ability to multitask effectively in a fast-paced environment
- Ability to work with a challenging and diverse population
- BSW from a 4-year accredited college or university or master’s degree in a related field
- 2 years’ experience in a role directly or indirectly related to human/social services and/or
- An understanding of the social constructs impacting those experiencing economic instability
- Knowledge of the social services landscape in Oakland County and surrounding areas
- HMIS experience
- Ability to self-regulate and work independently while coordinating with other staff
- An appetite for innovation and creative problem-solving
- Harm Reduction, Trauma-Informed Care, Housing First, and SPDAT training
- Proven ability to work effectively with racially and ethnically diverse clients and teams
- Experience in managing and leading teams
- Ability to build consensus and resolve conflict; exhibits willingness to have difficult
- Exceptional communication ability, both written and oral.
- Ability to listen and accept feedback constructively.
- Possess high emotional intelligence skills.
- Unwavering personal integrity.
- Ability to lead in a fast-paced, demanding, constantly changing environment
The above statements are intended to describe the general nature and level of work being
performed by people assigned to this classification. They are not to be construed as an exhaustive
list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be
required to perform duties outside of their normal responsibilities from time to time, as needed.
Physical Demands
The incumbent typically works in an office environment and uses a computer, telephone and other
office equipment as needed to perform duties. The noise level in the work environment is typical of
that of an office. Incumbent may encounter frequent interruptions throughout the workday. The
employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion,
handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in
office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact
with domestic animals. The physical demands are representative of those that must be met by an
employee to successfully perform the essential