What are the responsibilities and job description for the Service Dispatcher position at Lighthouse Mechanical?
The main duty of the HVAC dispatcher is to maintain the work schedules for field technicians and assure that all customer commitments are met. Also to coordinate and oversee HVAC technician's work, and coordinate the techs with projects. Responsibilities include communicating with HVAC techs, scheduling customer commitments, and communicating with customers.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other functions may be assigned. * Coordinates service resources. * Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability. * Generates Work Order Documents, dispatches technicians, and notifies customers. * Responsible for customer interaction/satisfaction. * Interacts and communicates with Service Supervisors to assign/dispatch Controls Technicians and HVAC Technicians. * Filing of customer invoices and contracts for assigned customers. * Monthly analysis of service team open call report. * Enter and maintain service technician labor hours and works with payroll to processes labor hour statements for Paychex. * Issues purchase orders to vendors and internal staff. Responsible for PO receipt collection, PO data entry, reconciliation, job costing and PO filing. * Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests * Schedules and follows up with customers regarding technician scheduling. * Logs service start-up and service work requirements in job tracking system. * Reviews project paperwork, complete calls, and forwards project paperwork to Project Administrators. * Coordinates operations interaction with the Parts Department and Acquisition, as necessary. * Handle customer inquires related to billing questions, credit problems, and invoices in a professional manner. * Investigates customer inquiries regarding invoice discrepancies.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Retirement plan
Experience:
- Dispatchers: 1 year (Preferred)
Work Location: In person
Salary : $19