Relativity Infrastructure Engineer AP

What is special about Lighthouse?

Lighthouse is built on a foundation of unique, compassionate, highly driven individuals.   We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success.  We grow together and are stronger together. 

What’s unique about this role?

The Relativity Infrastructure Engineer manages multiple on-premises Relativity Server instances, Relativity One instances, and is a key contributor to expanding into new geolocations on-premises and in the cloud. As Lighthouse continues to elevate the service level objectives for all Relativity environments, the engineer will be implementing changes to improve performance, enhance monitoring, strengthen security, and maintain stability. The engineer will be key in troubleshooting high-impact production incidents and issues escalated by the Application Support team. The ideal candidate will have extensive experience in troubleshooting Relativity issues, working with Relativity Support, and a deep knowledge of the Relativity infrastructure.

What will this person do?

• Support Lighthouse’s Relativity environments focusing on scalability, monitoring, stability, performance, and security.
• Collaborate with cross-functional teams to plan, schedule, and implement changes using the change management process. 
• Respond to incidents in Relativity and integrated applications following the incident management process.
• Remediate items, perform Root Cause Analysis and present findings in Operations Review meetings.
• Implement Relativity security best practices.
• Analyze, install, and test Relativity server patches and help create implementation plans.
• Respond to any Relativity defects by coordinating with relevant teams and creating action plans.
• Collaborate with development teams to enable high performance, dependable integration of Lighthouse tools with Relativity.
• Support Relativity integration with eDiscovery tools such as Nuix, Brainspace, and eCapture.
• Evaluate and set up third party software that integrates with Relativity and/or RelativityOne.
• Work with other teams to help create solutions for any custom projects required by clients.
• Fully document each customer issue/resolution. 
• Create and maintain internal/external support documentation including SOPs, best practices, and knowledge articles.
• Provide guidance, support and mentoring to the App Support team.
• Perform on call responsibilities periodically, that may require working outside normal working hours (evenings/weekends).

Bring your passion and together we will shine.   It would also be great if you had the following:

• Relativity Certified Administrator (Relativity Infrastructure Specialist preferred)
• Minimum of 5 years of Computer Helpdesk/Application Support or relevant IT experience 
• Minimum of 3 years’ experience supporting hosted Relativity platforms.
• BS or BA degree in related field or commensurate work experience.
• Strong communication skills (both written and verbal).
• Demonstrate strong judgement when it comes to resolving technical issues.
• Ability to solve problems and identify a root cause in addition to being able to develop and execute upon a solution. 
• Experience supporting enterprise systems, including Windows Server, Microsoft SQL Server, IIS Web Servers, Active Directory, and Virtualization & Cloud environments. 
• Expert level Relativity experience.
• Proficiency in SQL Server, PowerShell, Regular Expressions.

Work Environment and Physical Demands

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!

As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.

This role will be eligible to participate in an annual bonus or incentive program.  

As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine. 

This position will work for and be employed by Lighthouse's India subsidiary, which is an independent company located in India.