What are the responsibilities and job description for the ETS Operations Support Technician (Onsite in the SF office) position at Lighthouse Document Technologies Inc?
What is special about Lighthouse?
Lighthouse is built on a foundation of unique, compassionate, highly driven individuals. We elevate the strengths and talents of those around us while leveraging opportunities for growth. We offer the experience of solving complex problems while continuing to grow multiple facets of your career. Lighthouse is where innovation meets support and where collaboration is the key ingredient to success. We grow together and are stronger together.
What’s unique about this role?
Responsible for the oversight of all shipping and receiving operations for the eDiscovery Technical Support (ETS) teams. Maintains the Intake computer lab, equipment, and peripherals. Supports the Evidence Coordinator team member and Intake Department with secure storage facility and coordinates proper handling of sensitive materials including desktop/laptop computers, hard drives, CD/DVDs, etc., and assists with projects as needed.
What will this person do?
- Oversee Shipping/Receiving of packages containing client media/evidence
- Maintain proper chain of custody for all incoming/outgoing items
- Provide reports all incoming/outgoing packages for auditing purposes
- Prepare and coordinate all Shipping Requests from the Client Services, Intake, Production, and Forensics Departments. Including packaging, courier scheduling, and tasks to FedEx facilities
- Track all packages incoming and outgoing to ensure accurate delivery on time and be able to address any exceptions or problems before they arise
- Keep a full inventory of shipping/receiving supplies on hand (FedEx boxes, tape, bubble wrap, etc.)
- Support the Intake teams with evidence handling by connecting hard drives to Intake computers for access by remote employees
- Support the Intake team by assisting with the Intake queue as needed (can include, but not limited to, data copying, archiving, purge requests, drive formatting, etc.)
- Maintains inventory of Intake lab equipment, software, and licensing. Including organizing computers, cabling, peripherals, troubleshooting, and working with Information Technology tech support
- Assists with logging all incoming media into the evidence database
- Store, safeguard, and maintain all media/evidence in a storage facility
- Maintain a clean and well-organized storage facility
- Provide inventory reports on client media/evidence
- Assist with the disposition/destruction of evidentiary media as needed
- This role typically requires 1 year of related experience (warehousing, shipping/receiving, help desk, customer service, forensics, computer science, etc.)
Bring your passion and together we will shine. It would also be great if you had the following:
- Keen eye for detail, accuracy, and organization – this is an absolute “must have”
- Demonstrated experience with computer hardware (e.g. handling and formatting hard drives, USB types, software installations, encryption, troubleshooting computers, etc.)
- Microsoft Office skills and experience working with Microsoft Windows operating systems
- Experience with Apple Macintosh is a plus
- Data entry experience and familiarity with chain of custody procedures is a plus
- Familiarity with data copying programs (e.g. RoboCopy, FastCopy, and Total Commander)
- Ability to solve problems, prioritize, and multi-task in a fast-paced deadline-driven environment
- Excellent verbal, written, and interpersonal communication skills with a customer service focus
- Ability to work successfully in a team environment as well as independently
- Proven ability to maintain confidentiality
- Self-motivated, self-directed and the ability to take initiative and solve problems
- Develop knowledge of shipping vendor procedures (FedEx, UPS, USPS, Courier, international, etc.)
- Familiarity in eDiscovery and legal proceedings a plus
Work Environment and Physical Demands
- Duties are performed in a typical office environment while at a desk or computer table.
- Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
- Duties may require being on call periodically and working outside normal working hours (evenings and weekends).
Lighthouse celebrates and thrives on diversity and is an Equal Opportunity Employer. We hire, train, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. We welcome any talents and contributions you can bring to the team and are deeply committed to growing an environment where everyone can feel safe, is respected, and can show up as themselves. Come as you are!
As required by applicable pay transparency laws, Lighthouse complies with compensation disclosure requirements for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be tailored to be lower or higher in different talent markets.
Lighthouse offers a comprehensive quality benefits package including, medical, dental, vision, and a 401k with company match. Company paid benefits also include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans. We offer a generous Flexible PTO program and paid volunteer days. Employees may also participate in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
This role will be eligible to participate in an annual bonus or incentive program.
As a trailblazer and catalyst for change, Lighthouse rises to each opportunity to help our clients, and our people do what they do best—shine.
Salary : $50,226 - $64,000