SCN Screener Navigator

Lighthouse Care

Social Care Network Screener / Navigator

Location: Remote and Feild Work | Remote | Full-Time | Bilingual (Spanish) Preferred

About Lighthouse Care

Lighthouse Care is a care management agency supporting individuals and families across New York City’s five boroughs, Westchester, and Long Island. We work with people enrolled in Medicaid who are managing ongoing health needs and feeling overwhelmed by appointments, paperwork, benefits questions, or day-to-day challenges. We are a newer, mission-driven, fast-paced organization — clinically grounded, community-rooted, and passionate about helping New Yorkers find their footing.

About the Role

We’re looking for a Social Care Network (SCN) Screener/Navigator who is drawn to this work for the right reasons — someone who understands that health isn’t just clinical, that trust is earned through follow-through, efficiency, and that the people we serve deserve support that is responsive, clear, and genuinely human.

In this role, you’ll be a first point of contact for Medicaid members who may be facing social and health-related needs — from food access and housing instability to care coordination and benefits navigation. You’ll screen for needs, connect people to eligible services, and stay in their corner as things move forward.

What You’ll Do

• Conduct Screenings — by phone or in-person— to assigned Medicaid members to initiate and maintain connection
• Use standardized screening tools in our designated Find Help, Channels 360 or Unite Us platform to assess members for health-related social needs (HRSNs) and connect them to eligible, available services
• Navigate across community-based organizations, service providers, and care teams on behalf of the people you serve
• Document all interactions thoroughly and on time using electronic health records and case management platforms, with attention to accuracy and confidentiality
• Apply culturally sensitive, strengths-based approaches in every client interaction — meeting people where they are, not where systems expect them to be
• Monitor progress, identify barriers, and follow through — because we don’t hand people off; we stay engaged
• Uphold HIPAA standards and all relevant privacy protections across all client interactions and records
• Contribute to team improvement and the shared mission of Lighthouse Care

Who You Are

• You have strong interpersonal skills and a natural ability to connect with people across backgrounds and life experiences
• You work quickly and efficiently — you manage your time well, move without needing to be pushed, and don’t let things sit
• You’re organized and accountable — you track what needs to be done and you do it
• You communicate clearly, in plain language, and you check that things landed
• You’re comfortable with technology — electronic records, Microsoft Suite, and virtual meeting tools
• You can write concise, objective, and accurate case notes
• You’re motivated by outcomes for people, not just completion of tasks

Qualifications

Required

• Associate’s Degree (any field)
• Proficiency in Microsoft Suite, and virtual platforms
• Strong organizational and written communication skills

Preferred

• Associate’s or Bachelor’s in health, human services, social work, or a related field
• 2 years of experience in care management, community health, or social services
• Experience with electronic health records or care management platforms
• Bilingual or multilingual candidates are strongly encouraged to apply

Compensation & Benefits

• Starting pay: $23.00 per hour
• Performance-based incentive structure — high performers can earn up to $38.00 per hour
• Generous paid time off (PTO)
• This is a role where strong work is recognized and rewarded directly

Where & How You’ll Work

This is a hybrid role with office locations in Rockland County and Brooklyn, NY. You’ll work remotely or in person or a mix of both depending on caseload and program needs. Occasional community-based outreach may be part of the work.

Lighthouse Care is a newer organization — which means you’ll help shape how this role looks and grows. We’re intentional about building a team culture that reflects the same values we bring to the people we serve.

*Lighthouse Care is an equal opportunity employer. We are committed to building a team that reflects the communities we serve and do not discriminate on the basis of race, color, religion, age, sex, national origin, disability, genetic information, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Pay: $23.00 - $38.00 per hour

Benefits:

• Mileage reimbursement
• Paid time off
• Professional development assistance

Language:

• Spanish (Preferred)

Ability to Commute:

• New York, NY (Required)

Work Location: Remote

Salary : $23 - $38