What are the responsibilities and job description for the Technical Trainer position at Lightedge?
LightEdge Solutions is developing the IT solutions that will propel businesses forward over the next 10 years. Using a combination of shared and private/dedicated platforms, LightEdge has been successful in offering businesses alternatives that streamline operations, improve reliability and reduce costs.
If you are passionate about creating real solutions that help businesses with cutting-edge technology, want to be challenged to think out of the box and be in a position where you can impact change on a daily basis, then LightEdge can offer you a dynamic corporate environment built on teamwork and personal responsibility.
Our Technical Trainers are responsible for creating, conducting, and evaluating technical training programs, as well as ensuring training and informational documentation is kept up to date by working with key stakeholders across the company. This position plays a key role in the onboarding of new hires both locally and remotely and facilitates continuing education trainings, development and presentation of training curriculum, and maintenance of Lightedge technical documentation as necessary. This position reports to the Manager of Education Services and works closely with all departments to ensure continued customer and employee success.
\n- Prepare and conduct technical training programs and sessions for new hires and existing employees
- Create and maintain technical documentation and curriculum used by Operations Teams including but not limited to:
- Knowledge Base Articles
- Training Videos
- Live Training Templates
- Presentation Materials
- Assist with identifying training resources to define operational growth paths
- Present training workshop and refresher courses to employees
- Identify operational problems and determine specific training needs
- Conduct individual and team skill gap analysis
- Gather feedback from trainees and instructors and recommend suggestions to the learning process
- Track training tasks and goals in applicable platforms
- Presentation Experience
- Excellent communication skills and the ability to explain technical and non-technical processes
- Process / Documentation Creation
- Experience providing technical training
- Experience with trouble ticketing platforms
- Experience with knowledge management platforms
- Demonstrated technical support history and understanding of technical problem resolution
- Additional certification in training (e.g. Certified Technical Trainer) is a plus
- Fortinet/Palo Alto Firewalls
- Windows / Linux / AIX OS
- Cisco Switching and Routing
- VMware (ESXI, VCD, and VCF)
- Monitoring Platforms
- Backup Solutions (Veeam/Zerto)
- IBM i (as400)
With over 20 years in business, LightEdge offers a full stack of best-in-class IT services delivering flexibility, security, and control. Our solutions include premier colocation across seven purpose-built data centers spanning Des Moines, IA, Kansas City, MO, Omaha, NE, Austin, TX, and Raleigh, NC, industry-leading private Infrastructure as a Service (IaaS) and cloud platforms, and the top global security and compliance measures. Our owned and operated facilities, integrated DR solutions, and premium compliant cloud choices make up a true Hybrid Cloud Solution Center. LightEdge annually undergoes third-party audits for ISO 20000-1, ISO 27001, HIPAA, PCI-DSS 3.2, and SSAE 18 SOC 1 Type II, SOC 2 Type II and SOC 3.