What are the responsibilities and job description for the Partner Operations Manager position at Lightedge?
Own end-to-end deal registration process: intake, approval workflows, conflict resolution, and SFDC data integrity for partner-sourced opportunities
Maintain and improve the partner portal, ensuring content, pricing, and program materials stay current
Build and maintain partner performance dashboards and scorecards (pipeline sourced/influenced, bookings, attainment against partner plans) for use in QBRs and board/PE reporting
Partner with Sales Ops to align channel data structures, routing rules, and reporting cadences with the broader sales organization
Support partner onboarding: agreements, systems access, training coordination with Sales Enablement
Serve as the operational point of contact for partner escalations related to process, systems, or program mechanics
Identify and drive process improvements and automation opportunities across the partner lifecycle
Manage Partner agreement audit and move Lightedge partners to latest Lightedge agreements.
Own partner tools such as Partner TAP, and partner with sales commission for partner commission inquiries.
5 years in partner/channel operations, sales operations, or alliance management, ideally in IT infrastructure, cloud, or managed services
Strong working knowledge of Salesforce and deal registration/PRM tooling
Experience administering MDF, co-op, or partner incentive programs
Excellent analytical skills — comfortable building reporting and dashboards from raw data
Strong cross-functional communication skills; able to work effectively with sales leadership, finance, and external partner contacts
Highly organized, process-oriented, and comfortable owning ambiguous or undocumented workflows
Familiarity with VMware/Broadcom, AWS, or IBM partner programs specifically
Familiarity with Technology Solution Distributor ecosystem
Experience supporting a PE-backed or M&A-active organization where reporting rigor and data integrity are closely scrutinized
Prior experience building account plan or QBR frameworks
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.