What are the responsibilities and job description for the Implementation Engineer II position at Lightedge?
LightEdge is an enterprise-grade cloud services and colocation company focused on the needs of businesses and their critical IT requirements. If you want to take your skills to the next level by joining an industry leader, this is an excellent opportunity for you! LightEdge’s Implementation Engineer II will provide courteous and professional deployment of LightEdge services while working directly with customers on complex projects. Work typically includes the configuration and troubleshooting of complex network, security, and hosted services and the development of supporting documentation.Responsibilities Provide remote service delivery support and administrationMay provide on-site datacenter equipment installationWork directly with LightEdge Solutions clients to determine project requirementsIdentify, correct, and advise on incidents related to client servicesAccept escalated service requests and incidents from team peersEffectively communicate project status to Project Managers and clientCreation of environment design based on sales solution proposalDeployment of network, systems, software, and security to fulfill customer contractsComplete all design documentation, including equipment configuration, quickly and completely following a project completionEnsure project documents are complete, current, and stored appropriatelyProvide quality assurance review for service delivery team peers before service releaseContribute toward collaborative sessions during interdepartmental discussionsContinuous service delivery innovation and improvementMinimum 40 hours/week requiredOther duties as assignedEducation and Experience Associate degree in Information Technology, a related discipline, relevant certifications, or an equivalent combination of education and work experience3 years and a general understanding in one or more of the following areas of expertise:Networking – routers, switches, etc.Security – hardware & software firewalls, load balancers, etc.Virtualization – VMware (preferred), HyperV, Kubernetes, etc.Storage / Backups – image / agent based, iSCSI provisioning, etc.Experience working in a datacenter or managed service providerStrong troubleshooting and problem-solving skillsExperience working and opening trouble tickets with vendors and / or telecom carriersExcellent communication and interpersonal skills for work in a collaborative team environmentCapable of managing multiple projects simultaneouslyAbility to multi-task and operate with minimal supervision, adjusting priorities accordinglyAble to maintain professional demeanor under stressDemonstrated willingness to learn and adapt to changes in technologyWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.