Director, Information Technology

Director, Information Technology, Any Lightcurve Local Office 

About Lightcurve  

Headquartered in Tacoma, WA, Lightcurve is a local leader in delivering high-speed internet and digital connectivity solutions to communities throughout Washington State. With a commitment to providing innovative and reliable broadband services delivered with a focus on excellent customer service, Lightcurve is dedicated to connecting people, supporting community growth, and building networks that fuel our local economies. 

In 2023, Palisade Infrastructure (“Palisade”) closed on a transaction to acquire Rainier Connect, forming Lightcurve. In 2024 Lightcurve closed on a transaction acquiring the Washington state operations of Consolidated Communications. Since then, Lightcurve has announced plans to deploy fiber optic broadband in several communities. These investments will allow Lightcurve to rapidly invest in modern fiber-optic broadband networks in both existing markets as well as in several expansion markets, bringing the latest in high-speed reliable broadband solutions to its communities. 

Company Culture and Values - At Lightcurve, we are driven by our core values.   

Integrity Upholding the highest standards of integrity at all times.  

Delighting Our Customers: Delivering exceptional experiences that exceed expectations.  

Collaboration: Working together to create successful outcomes for customers and employees alike.  

Position Summary 

The Director, Information Technology, will drive the company’s information technology assets and capabilities, serving as a critical business enabler while maintaining the highest levels of cyber security and operational integrity. The role will report to the CEO of Lightcurve, and as an integral part of the company’s leadership team will proactively drive the development and implementation of the company’s growth strategies. The role is expected to have meaningful interaction and exposure to the company’s board and investors. 

The role requires meaningful background in the telecom broadband industry with deep appreciation of operating and expanding fixed broadband infrastructure and the associated Business and Operating Support Systems (B/OSS) environments, industry regulations and associated compliance requirements. 

Key Responsibilities 

Articulate and deliver business value: This role must take ownership to clearly articulate how IT investments will drive business value – whether it be operational enablement, scaling business operations, or data and analytics. Taking this alignment between IT and business goals, operationalizing this alignment and delivering business value in a measurable and timebound manner is critical.   

Use AI as a critical business enabler: With a passion for transforming how business is done, this role should leverage AI in every aspect of the business to change how we conduct business, while dramatically improving customer experience and business outcomes. 

Develop and maintain an IT roadmap: Articulate and maintain an IT roadmap, covering both applications and infrastructure, in support of business goals and objectives. With a functional and architectural view, this roadmap should leverage the trends in the industry and technology to allow for a cost effective and scalable IT application and infrastructure stack.  

Develop strong data analytics capabilities: using both internal data and external data to drive informed customer acquisition and retention strategies. Owning (big) data analytics and visualization capabilities and serving as a strategic driver of business decision making. 

Develop and maintain customer centric IT systems: lead the development and implementation of IT solutions that enhance customer experience in the telecom sector, such as improved connectivity, customer service technologies, and personalized offerings. 

Provide innovation in telecom technologies: Focus on the adoption and integration of emerging technologies specific to telecom, like 5G, IoT, and advanced network security solutions. 

Recruit, manage and develop IT talent: Taking a strategic view to insourcing and outsourcing of talent, to develop and vision of resourcing the IT organization in the most cost-effective manner while ensuring that the right talent is available and / or accessible to the company. 

Maintain a strong cyber security posture: Own the cybersecurity posture for the company from a process and technology perspective. Implement the necessary operational controls and governance oversight to operationalize this posture. Have clearly identified and operationalized plans for each area of cybersecurity – Identify, Protect, Detect, Respond and Recover. 

Vendor and technology management: Take the lead in all vendor and technology management as it pertains to all matters IT, driving the best possible outcomes for the company, while ensuring that all vendors align with the cybersecurity priorities of the company. 

Cross functional collaboration: with all teams in the organization to ensure that business needs are well represented in IT roadmaps and priorities and business outcomes are clearly enabled and supported by IT work. 

Be a strong advocate for company values: Be a part of and help grow the company’s culture that promotes a strong, inclusive, and team and performance-oriented work environment. Partner effectively with technology, sales, service, and other functions to help deliver results for the company. 

Measuring success 

• IT has a clear roadmap (functionality, timelines, budgets) to deliver specific business outcomes including measures for successful adoption of new telecom technologies and return on investment for IT initiatives that is reviewed and approved by the CEO on a quarterly basis 
• Infrastructure availability and cyber security performance Including specific KPIs related to network performance, uptime, and customer satisfaction in the telecom sector per agreed upon service levels and goals to be reviewed and approved by CEO on a quarterly basis 
• Contributing to and developing a performance and results oriented culture 
• Behaviors that are aligned with and strengthen company values 

Experience and qualifications 

• Around 15 years of experience in IT in the telecom sector, with at least 5 years in leadership capacity demonstrating a track record of increasing responsibilities. 
• Demonstrated track record of driving business results via technology implementations. 
• Demonstrated capabilities in establishing and performing high levels of infrastructure availability and resiliency and operating to established service levels. 
• Demonstrated capabilities with data warehousing, analytics, and BI tools to enable insight-driven decision making. 
• Demonstrated understanding of cyber security frameworks and the implementation thereof. 
• Demonstrable understanding of technology trends in the digital infrastructure sector and applying such technology to address customer needs and pain points. 
• A scrappy, nimble, innovative, and hands-on leader who is not afraid to roll up their sleeves to accomplish goals and has a passion for competing and winning against larger players in the market. 
• Demonstrated critical thinking skills, excellent and proactive communication skills, an ability to identify, prioritize, and articulate highest impact initiatives, with sound business judgement and a bias for action. 

Physical Requirements 

• Ability to remain in a stationary position (sitting or standing) for extended periods while viewing screens and working at a computer 
• Ability to operate a computer, phone, and other standard office equipment on a regular basis  
• Ability to communicate clearly and effectively, both verbally and in writing, in individual and group settings  
• Ability to move within and between office environments, including walking moderate distances  
• Ability to occasionally lift and carry items up to 20–25 pounds (e.g., laptops, equipment, presentation materials)  
• Ability to travel between office locations as needed  
• Ability to maintain focus and productivity in a fast-paced, multi-tasking environment  
• Ability to attend and participate in meetings for extended periods, including virtual and in-person settings  
• Ability to use hands and fingers for typing, handling documents, and operating office equipment  
• Primarily indoor, office-based environment with standard lighting and noise levels 

Location and Hours  

• This Full-Time role may include hybrid balance with a minimum of 2-3 days in any Lightcurve Local Office.  
• May require extended hours during critical projects, system implementations, or outages 

Compensation  

• This exempt position pays $171-$201K annually depending on level of experience 
• Medical, Dental, Vision, and Life Insurance Options  
• 401K with Matching  
• 4 Weeks Paid Time off per year (prorated and accrued)  
• 10 Paid Holidays per year  
• Access to Supplemental Insurance and Employee Assistance Programs  
• Reimbursement for Business Travel with Approval  
• Eligible for equity participation in the form of profit interest units in the parent entity, with award amount determined at hire. 
• Eligible to participate in the management incentive compensation plan, with target award a determined % of base salary. 

Lightcurve is an Equal Opportunity Employer committed to inclusion and diversity in the    workplace.