Client Support Manager (73716)

Who We Are:

Light On Anxiety Treatment Centers is a specialty practice that was founded in 2012 to provide state of the art, cutting edge treatments for anxiety, OCD and related conditions. Light On Anxiety’s mission is to provide accessible, practical, empirically supported Cognitive Behavioral Therapy (CBT) based treatment to help clients move past anxiety, OCD and related disorders as rapidly as possible. Light On Anxiety strives to exceed client expectations and is committed to providing excellence in customer service at each step of the anxiety treatment process. We pride ourselves in working collaboratively and providing treatment that is compassionate, personalized and action-oriented.

Job Description:

The Care Manager will provide excellence in scheduling operations, address client and clinician concerns in a timely and professional manner, and maintain a welcoming office space.

Responsibilities:

• Provide superior client service demonstrating responsiveness and sensitivity to client needs with urgency to resolve any patient dissatisfaction in accordance with organizational values, policies and procedures, government regulations, and standards.

• Answer incoming customer calls, emails and chat inquiries regarding scheduling, billing and service questions and general client concerns.

• Schedule patient appointments in conjunction with clinical profile and patient convenience.

• Reschedule and follow-up with patients who missed scheduled appointments, and confirm patient appointments.

• Serve as the primary contact for your office location, helping to ensure the day to day in the office runs smoothly. This includes supporting overall cleanliness and upkeep, keeping inventory well stocked and organized and coordinating any maintenance or service as needed.

• Monitor clinicians’ schedules daily to ensure optimal patient scheduling based on time and location preferences.

• Assist patients in providing required registration information, including demographic, insurance and clinical data, as necessary.

• Update client information in the customer service database during and after each interaction.

• Support LOA’s clinicians through thorough and timely communication and assistance with any questions.

• Handle confidential information consistent with Federal HIPAA legislation, and all other applicable federal, state, local, and institutional regulations with regard to confidentiality

• Ensure problem resolution and corrective action for long-term solution, coordinating such efforts across departments.

• Other duties as assigned

Schedule:

• Full-time position (40 hours/week)

• 5 day schedule: Tuesday-Saturday  

• Hours: 9am-6pm

What We Offer:

We provide our full-time employees with a comprehensive benefits package, including:

• Highly competitive salary commensurate with experience

• Paid Time Off and paid company-observed holidays

• Health, dental and vision insurance

• Retirement plan with company match

• Dependent Care and Commuter FSAs

• Health Savings Account

• Short-Term Disability

• Company sponsored Basic Life / AD&D

• Company laptop, ongoing technical support and technology stipend

• Great opportunities for consultation, collaboration and growth

Requirements:

• Bachelor’s degree preferred

• Must be able to work at the front desk, handling reception duties and providing professional first-point-of-contact service.

• May occasionally require bending, reaching, or carrying light items during office setup or events.

• “Patient first” attitude and ability to consistently provide 5-star service

• Strong interpersonal skills; an effective communicator who conveys information in a manner that meets client needs

• Energetic, empathetic, enthusiastic and organized individual, who thrives in a team-based environment.

• Outstanding problem-solving skills, including the ability manage competing demands and respond quickly to shifting priorities

• High degree of initiative and follow through; drive to actively seek out new projects, institute change and create a fun, rewarding and professional work environment

• Exemplary attention to detail and the ability to deliver high-quality results with minimal supervision

• Ability to lift up to 50 pounds occasionally (e.g., moving office supplies, small equipment, or boxes).

• Ability to sit, stand, and move between offices throughout the workday.

Come join a team that promotes innovation, growth, and destigmatizing anxiety treatment!

Salary : $42,000 - $48,000