Guest Experience Team Member - The Light Park

There are several positions were are hiring for:

• Ambassadors / ADA Escorts
• ELF
• Front Gate
• Games / Inflatables Attendant
• Mascot Attendant
• Costumed Characters
• Parking Attendant
• Photo / Merch Sales
• Train Driver / Unload / Load
• VIP Staff

Position Summary

Join the Magic at The Light Park! We’re lighting up the holidays with millions of sparkling lights with a mission to deliver an unforgettable guest experience every single night. If you love people, energy, and holiday cheer, we want you on our team.

Every role at The Light Park connects directly to the guest experience—from the moment guests arrive to the last twinkle of light they see. As a Guest Experience Team Member, you'll be part of a high-energy team that brings joy, solves problems with asmile, and helps every guest feel welcome from start to finish.

We're looking for enthusiastic, dependable team members who love people, energy, and holiday cheer. If you believe guest experience isn't just part of the job but the whole reason for it, this is your kind of place.

Key Responsibilities

Guest Experience

• Greet every guest with enthusiasm, energy, and a genuine smile.
• Engage with guests and help create a fun, welcoming atmosphere.
• Answer guest questions and provide helpful information about The Light Park.
• Provide directions and assistance throughout the guest experience.
• Look for opportunities to make every guest interaction a positive one.
• Help guests feel welcome, appreciated, and excited to be at The Light Park.
• Handle guest concerns with patience and a positive attitude, involving a Lead when additional assistance is needed.

Daily Operations

• Support the day-to-day operation of The Light Park. Assist with ticket scanning and ticket sales quickly and accurately when assigned.
• Help maintain smooth guest and vehicle flow as directed by the appropriate

Lead.

• Support merchandise sales with friendly, no-pressure service when assigned.
• Assist with VIP and special experiences when assigned.
• Help maintain clean, organized, and guest-ready areas.
• Assist with opening and closing procedures.
• Be ready to jump in and support other areas of the operation when needed.

Teamwork & Communication

• Communicate clearly and respectfully with teammates and Leads throughout the

night.

• Follow directions and operational procedures provided by the Leads and

management team.

• Work together with other departments to provide a seamless guest experience.
• Ask questions when unsure and communicate issues promptly.
• Support teammates during busy periods and help wherever needed.
• Maintain a positive attitude and contribute to a fun team environment.

Safety

• Follow all safety procedures and company policies.
• Help maintain a safe environment for guests and fellow team members.
• Report hazards, incidents, or safety concerns to a Lead immediately.
• Follow directions regarding traffic, pedestrian movement, guest flow, and

emergency procedures.

• Keep safety in mind while delivering an energetic and engaging guest experience.

What We're Looking For

• Must be 16 years of age or older.
• Reliable transportation required.
• Naturally friendly, upbeat, and guest-focused.
• Strong communication skills.
• Team-oriented and willing to help wherever needed.
• Dependable and punctual.
• Comfortable working in a fast-moving, high-energy environment.
• Able to work evenings, weekends, and holidays.
• Comfortable working outdoors and in varying weather conditions. High school diploma preferred but not required.
• Most importantly: someone who knows how to have FUN!

Schedule & Availability

• Seasonal, part-time position.
• Night shifts required.
• Availability for evenings, weekends, and holidays is required.
• Seasonal employment through January 3rd.
• Work schedule will vary based on park operating hours and business needs.
• Must be available for assigned shifts and arrive on time and ready to work.

Compensation

$13.00 per hour

This is a seasonal, part-time, temporary position. Team members are expected to maintain a positive, energetic, and professional attitude throughout each shift.

Pay: From $13.00 per hour

Work Location: In person

Salary : $13