Field Service Technician II

Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

The Light and Wonder (L&W), Field Service Technician II is responsible for the completion of assigned tasks at customer locations. These include scheduled calls; installs, conversions, removals, preventative maintenance (PM's) and unscheduled calls; service and supplies. The Certified Field Technician 2 will be responsible for troubleshooting all customer problems over the telephone and / or traveling to customer locations for repair, installation, troubleshooting, preventative maintenance and removal of company equipment with limited direct supervision. Install, setup, troubleshooting, configuration, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products are considered standard work tasks.

• Ability to accurately track time and use ADP to record time daily.

• Follow Fleet Vehicle Policy's

• Keep and track part inventory

• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair

• Use and understand Salesforce to manage customer tickets and inventory and as well as interactions for product support and parts requests.

• Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves)

• Safely use common hand and power tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers and saws.

• Support other Creators on all utilities/EGM products.

• Other duties as assigned

• Ensures that tools and equipment are kept in proper, safe, and working condition and report any that need repair/replacement in a timely manner

• Returns completed paperwork for processing in a timely manner

• Provides high quality service to customers

• Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing.

• Visits clients and performs gaming maintenance

• Performs basic repair and preventative maintenance on assembly level components

• Trains less experienced technicians on use of troubleshooting techniques

• Stays abreast of the latest technology and related technical bulletins from L&W and can install updates in the field as required.

• Replaces faulty components when authorized by the customer

• Verifies property specifications so game options and parameters can be set accordingly

• Reviews customer issues with management and tech support

• Ensures customers are satisfied with Light and Wonder equipment

Qualifications:

Education:

• High school diploma or its equivalent

• Must be at least 21 years old, as required by law

• Basic electrical or mechanical knowledge.

• One to two years of experience in the assembly, testing, or repair of electronic devices or mechanical repair.

Preferred Experience:

• Past Gaming experience, electronics background, mechanical background, IT knowledge.

Knowledge, Skills and Abilities:

• Valid driver's license for the state in which you are based

• Valid gaming card (or ability to obtain one)

• Basic mechanical assembly skills

• Basic knowledge of electricity, electronics, and mechanics of gaming type devices

• Ability to read and understand schematics and service manuals

• Strong customer service

• Desire to lead and help others

• Problem solving skills

• Pleasant personality, especially towards customers

Physical Requirements:

Must be able to lift/push/move heavy equipment over 70 lbs.

Work Conditions:

The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.