What are the responsibilities and job description for the Deployment Specialist position at Light and Wonder International, Inc.?
About Us
Now part of Light & Wonder, Grover Gaming brings a legacy of innovation, integrity, and game design excellence to every aspect of our growing team. Known for award-winning gaming experiences and an energizing workplace culture, Grover has built a reputation as a top employer and a trusted name in charitable gaming. Together, we're expanding our reach and reshaping the future of the industry.
Position Overview
Our Deployment Specialist role is tasked to coordinate and setup new stores and devices across all Grover markets. They'll work with field techs, legal, market managers, customer support, QA, and many others to perform these actions and ensure operations are moving in a timely manner.
Schedule for this role: Wednesday-Saturday 8am-7pm; on call Sat night until Sun 8am
Key Responsibilities
- Primary focus is on new location, device setup, additions, replacements of machines and components.
- Actively participating in call queue (Round Robin and Zendesk Talk)
- Fielding deployment calls and emails.
- Communicating the status of a setup, barriers and upon completion to sales members, field techs or distributors.
- Following and accurately checking deployment checklists.
- Ensuring all checklists are linked to Zendesk tickets and accurately completed.
- Updating checklists when necessary and documenting the changes for tracking purposes.
- Participating in call rotation from 7pm-8am Monday through Friday and alternating weekend on call.
- Actively engaged in training on software updates and new software.
- Attending customer and field tech training via phone, email or slack.
- Completing departmental tasking distributed by department leadership
Why Join Us?
Work in one of the most innovative sectors of gaming
Competitive pay and benefits
Opportunities for growth and advancement
Be part of a purpose-driven organization that gives back through charitable gaming
A culture rooted in integrity, innovation, and impact
#LI-TD1 #LI-Onsite
QualificationsLight & Wonder is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.