Service Dispatcher/Administrator

Job Summary:

We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction.

Duties/Responsibilities:

• Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
• Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service.
• Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received.
• Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
• Enters special requests and customer information into the system and assists with processing paperwork for completed service.
• Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
• Performs other duties as assigned.

Required Skills/Abilities:

• Excellent verbal communication skills.
• Ability to execute directions accurately and with speed.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks, delegating when appropriate.
• Ability to operate or to quickly learn a variety of communications systems.
• Proficient with Microsoft Office Suite or related software.
• Valid driver’s license.

Education and Experience:

• High school diploma or equivalent required.
• At least one year of related dispatching experience preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment.
• Must be able to lift up to 15 pounds.