What are the responsibilities and job description for the Dock and Door Technician position at Lift Power, Inc.?
Description
Maximize customer satisfaction by performing repairs, maintenance work, and installation of various equipment, primarily dock doors and levelers, that meet or exceed the customer's expectations. Respond to customers in a timely, polite, and professional manner, and conduct work with an efficiency that will contribute to the reputation, growth, and profit of Lift Power, Inc. Retain the ability to work on multiple primary duties at any given time.
Primary Duties And Responsibilities
Maximize customer satisfaction by performing repairs, maintenance work, and installation of various equipment, primarily dock doors and levelers, that meet or exceed the customer's expectations. Respond to customers in a timely, polite, and professional manner, and conduct work with an efficiency that will contribute to the reputation, growth, and profit of Lift Power, Inc. Retain the ability to work on multiple primary duties at any given time.
Primary Duties And Responsibilities
- Inspect customer equipment and perform service, maintenance, and installation tasks as necessary
- Communicate needs or concerns to the Coordinator or Department Manager
- Efficiently perform scheduled maintenance per customer contract
- Follow all scheduled maintenance procedures and policies as dictated by the company
- Accurately and neatly document each service call or installation and provide all necessary paperwork
- Complete and submit paperwork and time cards in a timely fashion
- Follow all safety procedures of both Lift Power and the customer when working on a job site
- Use appropriate PPE
- Dispose of waste properly
- Leave jobsites in orderly condition
- Follow current company policy including, but not limited to:
- Proper work order, parts, time cards, and travel procedures
- Maintain the company service vehicle in a clean, orderly, and hazard-free condition
- Includes regular maintenance such as oil changes, tire rotations, etc
- Secure and maintain service and parts inventory in the company vehicle
- Provide well-maintained personal tools required to effectively perform equipment service duties
- Attend all training meetings and seminars provided by the company
- Accept other duties and responsibilities as assigned by management
- Prior Professional Commercial dock and door experience required
- Mechanical skills and some knowledge of hydraulics, electrical, and welding preferred
- Ability to perform strenuous and heavy work
- Can exert force up to 100 lbs and frequently handle loads up to 50 lbs
- Can perform continuously with full body motion for climbing, reaching, pushing, lifting, etc.
- Have and maintain a valid driver's license and be insurable by Lift Power's insurance company's standards
- Valid CDL license required