Front Office/Triage Medical Assistant

Position Summary:
The Front Office/Triage Assistant is responsible for checking in and triaging patients as they arrive for treatments and providing medical support across departments as needed. With the clinic’s growth into additional buildings and expanded treatment offerings, this role serves as a key support in maintaining patient flow, assisting practitioners, and ensuring quality care.

Key Responsibilities:

• Warmly greet patients and accurately record vitals in the patient chart
• Document all necessary information and activities in the patient chart
• Ensure patients are on time for their appointments and ready for treatment
• Maintain confidentiality of all patient information and direct questions appropriately to practitioners
• Notify practitioners, RNs, or modality/IV technicians when patients are ready for treatment
• Sanitize and wipe down equipment after each use
• Maintain cleanliness and safety in hallways and common patient areas
• Assist with the delivery of modalities/treatments once trained
• Adhere to professional standards, policies, and all applicable regulations
• Support a safe, secure, and healthy work environment by following established protocols

Qualifications:

• Minimum of 1 years of previous medical experience
• Familiarity with medical terminology
• Strong communication and patient service skills
• Passion for helping people and supporting a patient-centered environment
• Prior experience in alternative or integrative medicine is a plus

Education and/or Experience:

• High school diploma or GED required.
• At least one year of experience in a healthcare setting.
• Knowledge of medical terminology.
• Completion of an accredited Medical Assistant training program with a minimum of one (1) year of experience as a Medical Assistant; or
• A minimum of three (3) years of experience working as a Medical Assistant in a clinical setting.

Language Skills:
Must be fluent in English with excellent verbal and written communication skills

Physical Demands:

• Ability to stand for up to 8 hours at a time
• Ability to lift up to 10 pounds
• Must be able to move between clinic buildings and navigate stairs as needed

Hours:

• Full-time, minimum of 37.5 hours per week
• Monday through Friday

Compensation: $20 - $21 per hour

Benefits:

• Employer sponsored health, vision and dental benefits
• Ancillary benefits (e.g. Life, Short Term Disability, etc.)
• Paid Time Off
• Holiday Pay
• Employee discount