What are the responsibilities and job description for the Front Office/Triage Assistant position at LifeWorks Wellness Center?
Position Summary:
The Front Office/Triage Assistant is responsible for checking in and triaging patients as they arrive for treatments and providing medical support across departments as needed. With the clinic’s growth into additional buildings and expanded treatment offerings, this role serves as a key support in maintaining patient flow, assisting practitioners, and ensuring quality care.
Key Responsibilities:
• Warmly greet patients and accurately record vitals in the patient chart
• Document all necessary information and activities in the patient chart
• Ensure patients are on time for their appointments and ready for treatment
• Maintain confidentiality of all patient information and direct questions appropriately to practitioners
• Notify practitioners, RNs, or modality/IV technicians when patients are ready for treatment
• Sanitize and wipe down equipment after each use
• Maintain cleanliness and safety in hallways and common patient areas
• Assist with the delivery of modalities/treatments once trained
• Adhere to professional standards, policies, and all applicable regulations
• Support a safe, secure, and healthy work environment by following established protocols
Qualifications:
• Minimum of 1 years of previous medical experience
• Familiarity with medical terminology
• Strong communication and patient service skills
• Passion for helping people and supporting a patient-centered environment
• Prior experience in alternative or integrative medicine is a plus
Education and/or Experience:
• High School Diploma or GED (required)
• 1 years in a healthcare setting
• Knowledge of medical terminology
Language Skills:
• Must be fluent in English with excellent verbal and written communication skills
Physical Demands:
• Ability to stand for up to 8 hours at a time
• Ability to lift up to 10 pounds
• Must be able to move between clinic buildings and navigate stairs as needed
Hours:
• Full-time, minimum of 37.5 hours per week
• Monday through Friday
Compensation: $20 - $21 per hour
Benefits:
• Employer sponsored health, vision and dental benefits
• Ancillary benefits (e.g. Life, Short Term Disability, etc.)
• Paid Time Off
• Holiday Pay
• Employee discount
Salary : $20 - $21