Youth Care Worker Team Supervisor - PORT

LifeWorks of Austin, TX is looking for a Youth Care Worker Team Supervisor to join our PORT team! This position is responsible for providing care and services to youth, typically ranging from ages 16-22 (shelter) or 18-24 (PORT) living in a 24-hour residential facility. Services provided include monitoring, supervising, transporting, and meeting basic needs of youth in a way that positively supports their development as well as their individual goals. Additionally, this position is involved in supervising and training program staff. The schedule for this position is Monday-Friday 7:30am-3:30pm.

This full time, non-exempt position earns a competitive rate and benefits, including 24 PTO days per year (accrued); 11 paid holidays per year; a premium-free employee medical plan with $100 per month HSA contribution (plus other affordable employee or family medical, dental, and vision options!); a retirement savings plan with 50% match on the first 6% of contributions, and much more!

RESPONSIBILITIES

• Supervises clients within facility, and ensures a safe environment is maintained by completing regular perimeter walks, room checks, facility/room searches, and ongoing visual checks of facility.
• Supervises off site apartment-based program for young families and ensures clients are provided basic household items and mediates any conflicts between residents.
• Directly supervises Youth Care Workers which involves ongoing monthly supervision, training, work evaluation, and providing guidance and assistance to staff in a way that exhibits leadership.
• Leads or plays an active role in hiring, onboarding, supervising, evaluating, coaching, and dismissing of Youth Care Workers.
• Assists clients with their day-to-day needs including occasional meal preparation, assistance with case management activities, transportation, cleaning activities, and administers daily medications.
• Ensures facility cleanliness and maintenance is within licensing standards including light cleaning in common and staff areas as well as in the kitchen.
• Documents and maintains daily written records of client whereabouts and incidents and communicates information with team members while maintaining client confidentiality in accordance with state and federal laws.
• Maintains client case files and data entry for residential programs both on site and off site in accordance with respective deadlines and agency policy.
• Transports clients and/or helps organize transportation arrangements for clients to a variety of outings including staff-led community-based activities.
• Consistently interacts with youth using LifeWorks’ client-focused and strengths-based approaches. Includes supporting day to day activities of youth and relating to clients as they move toward their individual goals while maintaining professional boundaries.
• Manages emotional, physical, and verbally escalated situations by initiating de-escalation techniques as well as restraints utilizing “Handle with Care” techniques when necessary.
• Assists Program Services Coordinator and Director of Residential Services with training regarding EBI, licensing, and protocols.
• Rotates in the on-call duties every 6 weeks which includes being available to on-duty staff and may involve taking calls, responding to emails, covering shifts or providing on-site support in an emergency.
• Meets and maintains Emergency Shelter licensing training requirements to be present and in ratio at the shelter.

QUALIFICATIONS

• Requires a Bachelor’s degree preferably in human services field;
• Requires 3 years related experience; or
• Equivalent combination of education and experience.

ABOUT LIFEWORKS

With more than 50 years of experience working with youth experiencing homelessness, youth aging out of foster care, young adults, and young parents, we are a fearless advocate for youth and families seeking their path to self-sufficiency. LifeWorks goal is to be able to provide clients with the resources they need a place to call home, the chance to heal, and the opportunity to learn and to work. We have one of the most comprehensive continuums of housing and support options for vulnerable youth in the country. We are committed to innovative problem solving, shared accountability and a relentless focus on achieving real, sustainable, and measurable results for the clients we serve. A career at LifeWorks offers opportunities to grow and develop your professional skills while making an immediate difference in the lives of youth and families in our community.